CUSTOMER SERVICE EXECUTIVE (Night shift 4 pm -12 pm)

Location

Ho Chi Minh

  • Salary

    Competitive

  • Experience

    1 - 2 Years

  • Job level

    Experienced (Non - Manager)

  • Deadline to apply

    29/11/2020

Benefits

  • Insurance
  • Travel
  • Incentive bonus
  • Healthcare
  • Training Scheme
  • Salary review

Job Description

What is Constant?

Constant is a multi-market P2P investment platform headquartered in the US. We offer a range of investment products including crypto-backed lending, consumer and business lending, and exchange financing, to suit every financial goal and risk appetite. We also help crypto-holders unlock the value of their crypto without needing to sell.

As one of the fastest-growing P2P investment platforms in the US, we’ve matched over $45M in loan volume since launch in 2019. We’ve garnered 250+ five-star Trustpilot reviews and featured in Forbes, Entrepreneur, and Inc Magazine. We’d love you to join our growing team of 50+ engineers, economists, and creatives to help people reach their financial goals, fast.

The Job

The scope of work includes:

● Identify and assess customers’ needs to achieve satisfaction

● Explain technical features of blockchain products to customers

● Provide accurate, valid and complete information by using the right methods/tools

● Build sustainable relationships and trust with customers through open and interactive communication

● Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

● Handle customer interactions via social channels such as Facebook, Telegram,...

● Process customer accounts and file documents.

● Follow communication procedures, guidelines and policies

● Take the extra mile to engage customers

● Ready to work overnight when necessary

Job Requirement

The ideal candidate would have these experiences and skills:

●     Proven customer support experience or having customer service mindset

●     Having 1-2 year experience in crypto/ blockchain or technical background

●     Excellent communication and presentation skills in English

●     Customer orientation and ability to adapt/respond to different types of characters

●     Ability to multitask, prioritize, and manage time effectively

●     Close attention to detail.

●     You self-described as some combination of the following: adaptable, collaborative, creative, proactive and curious.

Team Culture Requirements

●     Willingness to constantly learn new tools, and technologies.

●     You must be a fast and thorough learner, capable of systematically inquiring into new technologies and their foundations. Think and rethink, from the ground up.

●     Able to constantly challenge yourself to stay on top of your game and upgrade yourself every day.

Why you’ll love working at Constant

●     You are you. We deeply care about helping everyone at Constant work on what they love, freely express their ideas within the organization, and grow to their true potential.

●     You are a better you. Most of the time, you’ll be working on cutting edge technologies. You’ll be constantly learning and improving your knowledge as an engineer, researcher or scientist.

●     You are your own boss. There is very little hierarchy at Constant. Decision-making processes are transparent and open to voting. We welcome all different ways of thinking and trust the people we work with to do what they do best. There is no micromanagement here.

●     You are the inventor. Most of the time, you’ll find yourself working on a problem that doesn’t have a solution - yet. That’s where you come in.

●     Solve problems for the world, not just Vietnam. Most of the problems we’re solving are for the global audience of today, and of tomorrow.

●     Open-source culture. We open-source all of our projects on Github.

The essentials

●     Above-market salary and bonuses

●     13th-month salary

●     Total health care benefits for you and your spouses and children

●     Visa preparation for Expat

●     Standing desk, ergonomic chair

●     Healthy, freshly prepared breakfast + lunch

●     Team outing & company retreat

●     Travel internationally to conferences needed

More Information

  • Age: Unlimited

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