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Customer Service Executive

Chi nhánh công ty TNHH Malaya Việt Nam
Updated: 13/12/2018

Employment Information

Benefits

  • Insurance
  • Incentive bonus
  • Health checkup
  • Training & Development
  • Salary review

Job Description

Your role:

As the Customer Service Executive, you are a part of Sale & Marketing Department, reporting directly to Customer Service Manager. Your role is to deliver the best service to all customers, proving O-I BJC Vietnam’s products as preferred choice and best value packaging supplier.

Key accountabilities:

· Customer Service Management

- Arrange delivery schedule with customers to ensure the timing and quantity, meeting the customers’ requirements;

- Liaise with other departments (Supply Chain, Finance, Production and Quality) for any issues relating to customers’ delivery;

- Answering all customers’ enquiries relating to deliveries, stock levels, sample request, purchase and return order;

- Provide supporting document for the finance department in the recovery of debts;

- Process all customers’ PO/Contract into the Exact System;

· Report Management

- Maintain updated customer profiles to reflect current business processes and keep the Sales person informed of any anomalies;

- Be responsible for Daily/Monthly/Yearly sales report to ensure the accuracy and up to date;

Sales Support

- Handle inquiries for small orders for common products in coordination with the Sales Category Managers, Customer Sales Manager and the approval from Sales & Marketing Manager;

Others

  • Other tasks decided by the Customer Service Manager

Job Requirement

·         Strong Customer orientation and ability to adapt/respond to different types of character;

·         Proven experience in customer support (in manufacturing company is an advantage)

·         Knowledge and hand on experience in import/ export processes is a plus;

·         Good command of English (writing and verbal);

·         Communication and interpersonal skills, ability to build positive relationships with customer and cross – functions;

·         Organizational skills, attention to details and patience;

·         Proficiency in Excel, Word, numeracy skills, etc.

More Information

  • Degree: Bachelor
  • Age: Unlimited
  • Job type : Permanent

Company Overview

Chi nhánh công ty TNHH Malaya Việt Nam

Remember the last time you opened a bottle of cold beer after a hard day’s work or a bottle of that essential ingredient in cooking - fish sauce, well it...Detail

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Customer Service Executive

Chi nhánh công ty TNHH Malaya Việt Nam

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