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Customer Service Inbound Specialist

FE Credit
Updated: 22/03/2019

Employment Information

Benefits

  • Insurance
  • Incentive bonus

Job Description

  • Attend to incoming calls in accordance with standard operating procedure.
  • Provide information on products & services offered by FE Credit to enhance customer relationship.
  • Assists the customer service agent with issues they find difficult by providing efficient answers to all questions that need to be attended to, for free flow of work.
  • Support team leaders to facilitate successful completion of organization’s targets and performance goals
  • Be subject master expert and contact point reference for CS Inbound Team when necessary.
  • Be proactive & quickly evaluate real time situation that impacted service level in order to boost organizational performance.
  • Assist & Guide CS Inbound agent in the execution of assigned tasks and ensuring that their services are of maximum satisfaction to customers.
  • Assume Customer Service Inbound Team Leader responsibilities when necessary
  • Undertake other tasks assigned by Customer Service Inbound Team Leader

Job Requirement

Background

  • University/ College
  • Degree in Business/Communication/Finance or related areas
  • At least 2 years of experience in Call center position.

Skills

  • Good interpersonal skills
  • Good knowledge of customer relations
  • Good conflict resolution skills
  • Ability to multitask
  • Ability to work in a team
  • Intermediate in English skills.
  • Excellent in Communication skills.
  • Good at Microsoft Office skills
  • Good knowledge of both Loan and Credit Card product.

More Information

  • Degree: Bachelor
  • Age: Unlimited
  • Job type : Permanent

Company Overview

FE Credit

www.fecredit.com.vnCompany size: 10.000 - 15.000
We were founded as Consumer Finance Division of Vietnam Prosperity Joint-Stock Commercial Bank (VPBank). In 2015, we successfully transferred to an...Detail

Customer Service Inbound Specialist

FE Credit

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