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Customer Service Leader

CÔNG TY TNHH CELA DETOX VIỆT NAM
Updated: 15/07/2019

Employment Information

Job Description

- Ensure customer satisfaction and solve customer complaints and claims in a courteous manner
- Take ownership of customer issues and follow problems through to resolution
- Build, expand and maintain good relationships with customers as a trusted advisor
- Propose and handle different activities, campaigns to improve Customer service and measure its results
- Propose solutions and policies to improve the efficiency of customer care activities
- Identify opportunities for account growth within the managed accounts
- Increase customer satisfaction, loyalty and retention
- Develop and improve service quality, service procedure and policies standard
- Annalise statistics and compile accurate reports according to different communication channels
- Use customer feedback to generate ideas about new features or products
- Liaise with other departments to ensure brand consistency and increase sales

Job Requirement

- University Degree in Sales, Business Administration, Marketing or related discipline
- Proficient in English
- Excellent communication and interpersonal skill
- Excellent Customer service orientation
- Self-motivated and able to work independently
- Strong customer development and negotiation skills
- Hands on experience with CRM software, customer service software and MS Excel
- Good business sense with strong passion in F&B industry, Healthy food
- Solid sales experience in F&B industry
- A minimum of 2 years working experience in relevant field
- Immediate available is a plus

Benefit

- Salary: competitive + Bonus
- Working time: 9.00 am to 6.00 pm
- Annual leave according to labor law
- Company annual travel
- Dynamic environment, friendly, open and trust worthy
- Opportunity to learn and grow up with the development of the company

More Information

  • Degree: College
  • Age: Unlimited
  • Job type : Permanent

Company Overview

CÔNG TY TNHH CELA DETOX VIỆT NAM

Company size: 25-99
Công ty TNHH Cela Detox là công ty dẫn đầu trong lĩnh vực ăn sạch, nghiên cứu và đưa ra thị trường các giải pháp Thanh lọc, Thải độc cơ thể và Giảm cân từ...Detail

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Customer Service Leader

CÔNG TY TNHH CELA DETOX VIỆT NAM

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