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Customer Service Management Excutive

Công Ty TNHH Hoàng Phúc Quốc Tế
Updated: 18/07/2019

Employment Information


  • Insurance
  • Incentive bonus
  • Training & Development
  • Salary review

Job Description

  • Handle incoming calls and outbound calls in a professional manner.
  • Collect feedback as well as comments from customers to take care them more.
  • Solving complaints of customers, handling challenging situations of customers in the store
  • Receive customer inquiries to ensure customers are served the best
  • Corporate with departments to solve problems arising from customer promptly
  • Actively contact to receive feedback from customers to help improve the customer satisfaction.
  • Coordinating with marketing department to develop membership programs and implement the program to customer
  • Handling member enquiries via email regarding redemptions, surveys and related issues.
  • Monitor and uphold superior customer service by ensuring to respond to customers in a timely manner and by solving problems as they arise.
  • Collect and feedback customer from social media platforms.
  • Weekly reporting on customer service indicators.
  • Other tasks assigned by Marketing Director.

Job Requirement

  • Bachelor’s degree in economics, Commerce or relevant fields. 
  • 2-3 years’ work experience - Customer Service experience preferred
  • Working experience in CRM department from fashion, beauty company is an advantage 
  • Advanced knowledge of Customer service, customer satisfaction
  • Demonstrate ability to communicate politely and succinctly through emails with empathy and understanding.
  • Solving and communication skills
  • Ability to present data and information in a simple and concise way.

More Information

  • Degree: College
  • Age: 24 - 35
  • Job type : Permanent

Company Overview

Công Ty TNHH Hoàng Phúc Quốc Tế
Hoàng Phúc Quốc tế là Doanh nghiệp Việt Nam được công nhận là một trong những Doanh nghiệp dẫn đầu thị trường nội địa trong việc tìm kiếm nguồn cung và...Detail

Customer Service Management Excutive

Công Ty TNHH Hoàng Phúc Quốc Tế

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