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Customer Service Manager

RGF HR Agent Vietnam Co., LTD
Updated: 17/05/2019

Employment Information

Benefits

  • Travel opportunities
  • Health checkup
  • Training & Development

Job Description

Position: Customer Service Manager - Audio Equipment

Job Code: 27656

Responsibility

  • Manage technical support team regarding to Consultant / Repair / Warranty / Quality Control and supplying genuine parts and requirement from all sources which including but not limited to nationwide service centers, call center, interdepartmental, dealer
  • Support team members to establish, promote and maintain effective customer services
  • Improve call center / customer database / managing customer inquiries / complaints in professional / efficiency and timely to ensure customer satisfaction in professional manner
  • Work with related counter-parties in setting up for the related KPIs and its targets. Drive the team to ensure all KPIs are achieved.
  • Determine / organize training for authorized services center, and also musical instruments or audio equipment technicians.
  • Deploy On-site support / directly involving in repairing if in urgent or special cases.
  • Deploy customer survey / receive customer feedback and escalate and collaborate with internal departments to improve customer satisfaction. Propose Annual Action Plans and deploy strategies focused towards that mission
  • Manage inventory spare parts and control stock balance.
  • Collaborate with internal department to customize and optimize the processes (Warranty policy / replacement / repair...) based on the company standard policy and process to ensure full support for business strategy.
  • Analyze statistics and compile accurate reports: Monthly report / Parts Inventory / Service Quality / Product Quality reports
  • Recruit, motivate and develop team members to achieve company objectives and build an environment where they can excel through encouragement and empowerment.
  • Other tasks assigned by GM/GD

- Working Time: 9:00-18:00 (Monday - Friday)

- Monthly Salary: 1,200–1,500USD

Job Requirement

<Necessary Skill / Experience >

  • Bachelor Degree
  • Experience with at least 5 years working at the management level in any industry and at least 3 years in management level in Customer Services
  • MUST has knowledge in Technical
  • English and computer skills proficiency
  • Customer-focused with effective customer-handling skills
  • Self – motivated, dedicated and integrity
  • Able to work independently
  • Excellent communication, persuasive and influencing skills 
  • Able to demonstrate a professional manner at all times
  • Teamwork: work closely with team members and other departments
  • To be proactive on problem solving and decision making
  • Be responsible and able to deal with high pressure situation
  • Good time- management skill. Sense of urgency, able to prioritize

 <Preferable Skill / Experience>

  • Prefer Bachelor Degree in Electronic/ Technical Field

More Information

  • Degree: Bachelor
  • Age: 28 - 40
  • Job type : Permanent

Company Overview

RGF HR Agent Vietnam Co., LTD

RGF stands for RECRUIT GLOBAL FAMILY , a global brand of Japan's largest recruiting and information service company, Recruit Holdings Co., Ltd....Detail

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Customer Service Manager

RGF HR Agent Vietnam Co., LTD

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