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Cty Hữu Toàn Group

Customer Service Manager

Cty Hữu Toàn Group
Updated: 13/07/2019

Employment Information

Benefits

  • Laptop
  • Travel opportunities
  • Allowances
  • Incentive bonus
  • Health checkup
  • Annual Leave
  • Sport Club

Job Description

A. Job brief

Customer Service Manager has roles to provide excellent customer service and to promote this idea throughout the organization. The goal is to keep the department running in an efficient to increase customer satisfaction, loyalty, retention and to meet their expectations.

B. Responsibilities

  • Plan and implement short and long goals in customer services management to ensure excellent service to customers.
  • Build relationship with customers and develop/support initiatives to improve services and add value to customers.
  • Assess customer services, delivery and quality issues by conducting customer surveys, customer opinion analysis and customer satisfaction surveys. Handle customer complaints professionally.
  • Design premium service package to serve customer needs.
  • Develop, implement and improve standard operating procedure (SOP) of Customer Service Dept.
  • Lead customer Services team to work proactively and collaboratively with customers and internal function teams such as sales, marketing, logistics, etc. to provide the services to customers effectively and efficiency.

Job Requirement

  • BS degree in Business Administration or related field
  • A minimum of 8 years’ proven experience in a customer service position
  • Customer service orientation
  • Experience in providing customer service support
  • Working knowledge of customer service software, databases and tools
  • Passionate and proactive
  • Excellent command of English

More Information

  • Degree: Bachelor
  • Age: 28 - 40
  • Job type : Permanent

Company Overview

Cty Hữu Toàn Group

www.huutoan.comCompany size: 500
Công ty  Hữu Toàn Group là Công ty tiên phong trong lĩnh vực sản xuất, lắp ráp máy phát điện, máy bơm nước, máy nén khí, động cơ thủy và động cơ...Detail

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Customer Service Manager

Cty Hữu Toàn Group

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