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Customer Service (Nhân Viên Chăm Sóc Khách Hàng) Quận 3

Công Ty TNHH TransCosmos Việt Nam
Updated: 20/02/2019

Employment Information


  • Insurance
  • Travel opportunities
  • Incentive bonus
  • Training & Development
  • Salary review

Job Description

Ø General Purpose

Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information in tourist industry (Hotel booking, tour booking, E-ticket…)

Ø Main Job Tasks and Responsibilities

· Performing day to day operational activities in customer service

· Giving excellent services for customers

· Receive and respond to all incoming inquiry by:

- Phone

- Email

- Facebook

- Chat

- Others as needed

· Open for ideas and innovative solutions to enhance team productivities

Job Requirement

       Male / Female, aged 20-30 years old

  • Minimum 1 year of experience in call center environment
  • Willing to work under shifting mode ( Night shift including)
  • Minimum educational background: senior high school and equal or higher
  • Good communication skills and problem solving skills
  • Minimum 1 year of experience in Customer Service position
  • Fluent in English both written and spoken, preferably with TOEFL score 500 or above (TOEIC 650)
  • Computer literate, familiar with online purchasing, social media, or mobile apps is a plus
  • Minimum typing skill: 50 words per minute
  • Willing to work on weekend and national holidays
  • Willing to work overtime if needed
  • Able to adapt in dynamic company culture and fast-paced working environment
  • Able to work under pressure and in a large team
  • Always bring positive attitude within colleagues and towards customers
  • Discipline, honest, critical and high initiative

More Information

  • Degree: Intermediate
  • Age: 20 - 30
  • Job type : Permanent

Company Overview

Công Ty TNHH TransCosmos Việt Nam

Company size: 100-499
The measure of our client companies’ satisfaction is the measure of value in our company’s existence. We truly aspire to offer client oriented outsourcing...Detail

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Customer Service (Nhân Viên Chăm Sóc Khách Hàng) Quận 3

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