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Customer Service Officer ( Work By Shifts )

Công ty TNHH Esoft Việt Nam
Updated: 25/06/2019

Employment Information


  • Laptop
  • Insurance
  • Travel opportunities
  • Allowances
  • Incentive bonus
  • Health checkup
  • Training & Development
  • Salary review
  • Seniority Allowance
  • Annual Leave

Job Description

**Monitor customer requests/ complaints:

• Monitor customer service email account, skype account and filter all incoming requests, and distribute to the right persons/people.

• Follow up on all customer requests and ensure that clients receive the necessary responses/information in due time.

• Follow up pro-actively with production to "warn" customers in case of late delivery or any other issues that might affect the customer such as delivery time, technical updates etc.

** Update customer requirements:

• Report and update customer's requirement to management, related parties for working and feedback on the solutions.

• Report customer's new request / concern. Feedback on customer's satisfaction in terms of delivery, quality, service and support.

• Provide monthly / quarterly volume forecast to Sales Manager and Production Manager.

** Support sales team:

• Update and maintain the customer information records, customer contact list, carry out the customer satisfaction survey every quarter and report results.

• Support sales with various tasks including lead generation, competitor analysis, client database and key account plans

** Coordinate other departments in customer relations:

• Coordinate with Accounting to generate and update weekly / monthly sales report to Sales Manager and Production Manager.

• Properly handover the ongoing / outstanding tasks among the daily shifts between CSOs and Night Shift Manager.

Job Requirement


• Education: University degree in English, Customer Service, Marketing & Sales, etc... are preferable

• Experience: At least 6 months - 1 year of working experience with customer service and/or marketing and sales, English speaking… Experience with quality assurance and quality management for graphics and photos is an advantage.

 ***Willing Fresh Graduates

• Languages: Excellent English skills, especially speaking and writing skills. Fluent in Vietnamese.

• Competencies:

o Solid background in Customer Service

o Good communication skills.

o Patient personality.

o Self-motivated with strong team skills, high degree of punctuality.

o Hard working and good health.


o Willingness to work in shifts (6am – 2pm, 2pm – 10pm, 10pm – 6am)

o       Alternately work by week (one week for a shift)


• Competitive salary with up to 14 months of salary. 

• Salary review once a year

• Annual luxury Kick-off vacation

• International, professional, creative working environment and talented teams

• Common cultural-sportive- art Clubs and activities, sponsored and/or supported by the Company (Ex: team building, Football, English…).

• Insurance as Governments regulations (social insurance, medical insurance, unemployment insurance, etc.)

• AON Premium Healthcare Insurance package, with possibility to cover family members

• Relevant training will be provided at the company’s expense and we also allow developers to improve their skill set during normal business hours

• Daily various foods, drink, and seasonal fresh fruits;

And many other benefits, let's join us to discover!

More Information

  • Degree: College
  • Age: Unlimited
  • Job type : Permanent

Company Overview

Công ty TNHH Esoft Việt Nam size: 500-999
Công ty TNHH Esoft Vietnam là công ty 100% vốn Đan Mạch được thành lập tại Việt Nam từ năm 2007. Esoft Vietnam chuyên cung cấp các dịch vụ và giải pháp đồ...Detail

Customer Service Officer ( Work By Shifts )

Công ty TNHH Esoft Việt Nam

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