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Customer Service Officer

Công Ty CP Dược Phẩm Pharmacity
Updated: 26/03/2020

Employment Information


  • Laptop
  • Insurance
  • Allowances
  • Incentive bonus
  • Health checkup
  • Training & Development
  • Salary review
  • Business Expense
  • Annual Leave

Job Description

1. Handle requests and complaints from Call Center and social media interaction:

  • Receive and respond all inbound inquiry by phone, email, Facebook, chat and others as needed.
  • Coordinate with relevant departments to verify and solve customer’s complaints and requirement
  • Check the availability of product in warehouse or store, approve the order on the system to deliver to client.
  • Follow up with SOS order to ensure it’s done on the system conducted by pharmacist
  • Support Marketing team in calling client when they are winner for lucky draw scheme.
  • Check and process ecommerce orders from customers
  • Report to Supervisor and Manager for any abnormality
  • Other duties assigned by Supervisor or Manager
  • Update client complaints on AX system to promptly report to Manager processing those cases.

2. Support stores and other departments in matter related to Customer Service

3. Shift-based working time, 1 day OFF per week

Job Requirement

1. Education: Vocational College Training Diploma or above.

2. Major: Business Administration, English language, Customer Services, Pharmaceutics or other relevant fields

3. Good English

4. Computer usage ability: All usual Microsoft office programs

More Information

  • Degree: College
  • Age: 21 - 27
  • Job type : Permanent

Company Overview

Công Ty CP Dược Phẩm Pharmacity

www.pharmacity.comCompany size: 1000-4999
Công ty Cổ phần Dược phẩm Pharmacity hoạt động trong lĩnh vực bán lẻ dược phẩm, phục vụ cho sức khỏe cộng đồng tại Việt Nam. Với mục tiêu 1000 cửa hàng tại...Detail

Customer Service Officer

Công Ty CP Dược Phẩm Pharmacity

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Công Ty CP Dược Phẩm Pharmacity

Employment Information

Customer Service Officer