Customer Service Officer

Keppel Land Vietnam
Location

Ho Chi Minh

  • Salary

    Competitive

  • Experience

    1 - 2 Years

  • Job level

    Experienced (Non - Manager)

  • Deadline to apply

    31/10/2020

Benefits

  • Laptop
  • Insurance
  • Healthcare
  • Training Scheme
  • Annual Leave
  • Sport Club

Job Description

Keppel Land is the property arm of Keppel Corporation, one of Singapore’s flagship multinational companies with a global footprint in more than 20 countries. Keppel Corporation provides solutions for sustainable urbanisation, focusing on energy & environment, urban development, connectivity and asset management. As a multi-faceted property company, Keppel Land provides innovative real estate solutions with its sterling portfolio of award-winning residential developments, investment-grade commercial properties and integrated townships.

Keppel Land is geographically diversified in Asia, with Singapore, China and Vietnam as its key markets, while it continues to scale up in other markets such as Indonesia and India. Keppel Land (Vietnam) is a pioneer and one of the largest foreign real estate investors with a quality portfolio mainly in Ho Chi Minh City, including Grade A offices, residential properties, retail malls, integrated townships and award-winning serviced apartments.

We are currently looking for suitably qualified candidate to fill up the following position of Customer Service Officer.

JOB PURPOSE

Provide best customer services through smiling, greeting, welcoming & guiding customers regarding all services provided by Shopping Mall.

KEY AREAS OF RESPONSIBILITY

  • Provide and answer customer’s inquires through telephone, email or face-to-face.
  • Co-ordinate with other departments & tenants to answer customer’s complaints, support and give them best shopping moments at Shopping Mall.
  • Overview Mall operations and directly report to CS Supervisor and Manager if any occurs.
  • Make report for baby trolley, wheel-chair borrowing, traffic report, CRM report.
  • Control and manage selling of gift card, staff canteen, first aid room, complaint room.
  • Control basic PA music system & announcement such as found-lost, opening/closing time.
  • Other tasks required by Head of Dept.

Job Requirement

  • Possess College Degree holder in Hospitality, Economics or Business Management
  • Relevant experience in hospitality industry at least 1 experience year
  • Be customer & result oriented 
  • Good command of English and Vietnamese
  • Be Initiative, reliability & attention to detail
  • Shift working required
  • Ability to manage multiple tasks
  • Good at team working as well as working independently

More Information

  • Degree: Bachelor
  • Age: Unlimited

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