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Customer Service (Outdoor Furniture)

Công Ty Harvey Nash (Việt Nam)
Updated: 16/04/2019

Employment Information


  • Insurance
  • Health checkup
  • Annual Leave

Job Description

Harvey Nash's client is an Astralian company (specializing in trading outdoor furniture), which is looking for Customer Servicein HCM:

  • Receive new orders from CS Manager/ customer.
  • Raise total orders send to Purchasing team (PUR) to split into small orders and check delivery time.
  • Raise PI and send customer.
  • Chase customer to confirm order - pay deposit.
  • Inform PUR team to start mass production.
  • Monitor production process with PUR team properly to meet quantity, quality, order specifications and delivery dates.
  • Clarify shipping marks, inspection with customer and keep PCM update accurately.
  • If customers want to change ETD, change PO#, change quantity, change POD…check with PUR team and update clients.
  • Clarify with clients about testing standard and follow testing process with third party prior to loading.
  • Notify clients if shipments are delayed.
  • Make shipping plan weekly and arrange booking with Forwarder/client.
  • Make shipping document: VGM, BL, CO, invoice, packing list, Fumigation.
  • Send shipping document to buyers, couriers
  • Fill in all template such as QA submission form, timber, cushion questions and other templates which are requested by clients.
  • Coordinate with Finance team to ensure no overdue payment.

Job Requirement

  • University/College Degree in Import/Export, Business administration/Foreign trade…etc
  • Knowledge of Outdoor or Indoor Furniture (Wood/Textile/Cushion)
  • At least 01 year of experience in Merchandiser Position
  • Fluency in both verbal and written English and English
  • Good at Microsoft Office software
  • Strong in Negotiation Skill, Time-Management Skill  

More Information

  • Degree: Bachelor
  • Age: Unlimited
  • Job type : Permanent

Company Overview

Công Ty Harvey Nash (Việt Nam)

www.harveynash.vnCompany size: 1800+
Harvey Nash Vietnam is part of Harvey Nash Group, one of the world’s leading executive search, professional recruitment and outsourcing companies, a trusted...Detail

Customer Service (Outdoor Furniture)

Công Ty Harvey Nash (Việt Nam)

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