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Customer Service: QA & Training Team Leader

Updated: 17/07/2019

Employment Information


  • Laptop
  • Insurance
  • Training & Development
  • Salary review
  • Annual Leave

Job Description

  • Responsible for training new hires and up-train tenured agents as well as creating and maintaining training guidelines, modules, and programs designed for Customer Service.
  • Develops, implements, and modifies training programs to ensure effectiveness and quality improvement
  • Creates presentations and visual material for training
  • Design, create, and implement training manuals for both new and tenured agents
  • Reports individual progress and Analyze, identify and recommends applicable training for identified AOP.
  • Responsible for leading a team of QA’s and Trainers
  • Lead calibration sessions with Operations team to support performance feedback

Job Requirement

  • At least 3-5 years Customer Service experience, with 1-2 year experience leader role
  • Experience in handling a team of QA and Training
  • Attention to details and accuracy on reports
  • Strong Customer Service approach
  • Excellent analytics

More Information

  • Degree: Bachelor
  • Age: 26 - 30
  • Job type : Permanent
  • Probationary period: 2 tháng
  • Working time: Làm việc giữa hai ca, 8:00 - 17:00 hoặc 13:00 đến 21:00
  • Benefit:

    - Bảo hiểm Xã hội và Bảo hiểm Y tế
    - Được tham gia những quyền lợi khác theo chính sách của công ty
    - Hỗ trợ laptop

  • Holidays:

    - 12 ngày nghỉ phép hằng năm
    - 5 ngày nghỉ ốm (áp dụng sau thời gian thử việc)

Company Overview


www.ninjavan.coCompany size: 3000-5000
Ninja Van is on a mission to dominate e-commerce logistics in Southeast Asia. We are one of the fastest growing startups in the region - founded in...Detail

Customer Service: QA & Training Team Leader


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