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CUSTOMER SERVICE REPRESENTATIVE

KTDC GROUP - IELTS TRAINING CENTER
Updated: 16/09/2019

Employment Information

Job Description

JOB DESCRIPTION

• Consulting and handling customer inquiries in a professional manner, helping students to find the right courses which most suit their English ability and requirements via offline and online channel: at the office, website, Facebook.
• Taking excellent care of students. Manage and observe the studying process of students during the course and support when students need it.
• Maintain a balance between the company policy and customer benefits. Handle the problems in the best interest of both company and customers.
• In charge of the reception area: answering the phone, greeting customers and handle student payment.
• Maintain all facilities and equipment in proper condition
• Administration tasks: manage student documents, make reports, etc.
• Support the trainers if needed
• Organizing and coordinating marketing events.
• Develop/ maintain the relationship with past, current or future students.
• Arranging placement and final tests and giving test results to students.
• Supporting online marketing activities
• Other duties that arise during employment
• Develop and maintain positive working relationships with others.

Job Requirement

REQUIREMENTS

• Strong detail orientation;
• Professional style, agility, and good attitude;
• Passion in education and service industry;
• Customer-oriented, hardworking, trustworthy and teamwork spirit;
• Flexibility to respond to a range of different work situations, excellent communication skills.
• Working independently, ability to multi-task, prioritize, and manage time effectively
• Be willing to work a flexible schedule and occasional overtime if needed.
• Able to work at 2 different office locations (District 1 and Tan Binh District)
• Proficiency in both English and Vietnamese;
• Proficiency in MS Word, Excel, Social networks
• Thorough knowledge of online marketing and understanding student requirements would be an advantage.

BENEFIT

• Full time: 12:00 pm – 8:00 pm;
• Salary: from 7 to 9 million;
• Working in a professional foreign environment;
• Worldwide Health insurance after probation;
• Health & Social Insurance from Government;
• 13th month salary;
• Company trip every year;
• Opportunities to study English for free after passing the probationary period.

WHO WILL LOVE THIS JOB

Customer Service Representative at KTDC Group has a very important role in the organization. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem, support students, organize, coordinate online and offline events, and making sure that students are enjoying the high-quality service that is associated with our IELTS training courses.

The successful candidate for this role will have a strong command of the company’s customer service policies and be well-trained in English/ IELTS Course knowledge that can be critical for offering quick and accurate assistance to students.
• You like making things easier for customers and colleagues. If there’s a roadblock, you want to smooth it away.
• You are energized by interacting with and helping people. You know that everyone has trouble sometimes and seek to empower and educate our customers.
• You love reading and learning about new ways of doing things. There’s always a better way.
• You’re a positive person and know how to look on the bright side.
• You bring solutions to the table not just problems. (But you aren’t afraid to point out where we’re going wrong).
• You’re comfortable with a little chaos and uncertainty. We move fast and sometimes decisions are made without all of the information.

HOW TO APPLY

Please send your full resume, recent photo (taken within the last 6 months), contact details, application letter no later than 30/09/2019.
Title: your name – Applying position.

We apologize that only selected candidates will be contacted. Thank you for your application!

More Information

  • Degree: College
  • Age: Unlimited
  • Job type : Permanent

Company Overview

KTDC GROUP - IELTS TRAINING CENTER

Company size: 25-99
VỀ KTDC KTDC Group : Là một tổ chức giáo dục được thành lập vào năm 2009, chuyên tập trung đào tạo IELTS và Tiếng Anh Thương Mại. Sứ mệnh của KTDC Group...Detail

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CUSTOMER SERVICE REPRESENTATIVE

KTDC GROUP - IELTS TRAINING CENTER

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