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Customer Service Specialist

Updated: 14/10/2019

Employment Information


  • Laptop
  • Insurance
  • Travel opportunities
  • Allowances
  • Employee Shuttle Service
  • Uniform
  • Incentive bonus
  • Health checkup
  • Training & Development
  • Salary review
  • Business Expense
  • Annual Leave

Job Description

  • Communication with Internal company customers.
  • Create delivery note to release finish goods shipment from Schaeffler to Customer.
  • Create Credit memo & debit memo for IC customers.
  • Checking & solving the problem for EDI errors, customer master data for PO & Sales order in system (to avoid missing PO in EP1/ late delivery).
  • Support Scheduler and Logistic team in planning & delivery issues.
  • Follow up WDCC meeting & shipping plan.
  • Delivery reliability KPI report follow up.
  • Key the sales order into system (for non EDI connection).
  • Catch the status of importing material and manufactuing orders and keep the Customer Order updated.
  • Support & handle slow mover project inside IC customer.
  • Analysis of shop floor data to guarantee a better Material demand Forecast to minimize FG inventory.
  • Support to balance the demand between Internal company customers.
  • Handling the return process, buy back process, transfer pricing, sample process.
  • Handling customer complaint (Logistic).

Job Requirement

  • Holder of a Engineering or Business Administration bachelor degree.
  • Experience in Supply Chain, Customer Service.
  • Experience in planning.
  • Knowledge about manufacturing.
  • Strong knowledge about SAP.
  • Adequate operational background.
  • Have a good knowledge of calculations.
  • Good knowledge of English - written and spoken.
  • Team working.

Note: We regret that only shortlisted applicants will be notified.

More Information

  • Degree: Bachelor
  • Age: 25 - 32
  • Job type : Permanent

Company Overview

The Schaeffler Group is a leading German manufacturer of rolling bearings and linear products worldwide as well as a renowned supplier to the automotive...Detail

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Customer Service Specialist


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