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Customer Service Supervisor

Avery Dennison RIS Vietnam Co., Ltd
Updated: 23/07/2019

Employment Information

Job Description

1. Employee Development and Management:
- Train and provide development opportunities for staff. Ensure annual goals are complete and communicated. Ensure Global Performance - Management System is up to date and regular feedback is provided to staff members.
- Monitor and evaluate team members, and adjust training where needed.
- Attract, retain and develop high potential talent.
- Positively lead and influence team members to partner together to achieve individual and business goals
2. CS operation:
- Champion customer needs and follow-up on customer inquiries
- Provide responsive order management support including order entry, or expediting and shipment information to customers
- Partner with Inside Sales to achieve sales goals.
- Communicate, implement and interpret customer service policies and procedures
- Coordinates and supervises the daily activities of the team and responsible for team leadership and tasks such as: attendance/vacation schedule, claims, training coaching and development

Job Requirement

- Bachelor degree
- 9-10 years working experience
- Strong written, verbal and telephone skills
- Understanding of applicable computer systems, such as Microsoft Office, Google Apps, and function specific software
- Excellent customer service skills
- Possess leadership, mentoring, training and project management experience and skills
- Strong presentation experience and skills
- Knowledgeable of call center operations and product lines

More Information

  • Job type : Permanent

Company Overview

Avery Dennison RIS Vietnam Co., Ltd

www.averydennison.comCompany size: 2000
Avery Dennison (NYSE: AVY) is a global materials science and manufacturing company specializing in the design and manufacture of a wide variety of labeling...Detail

Customer Service Supervisor

Avery Dennison RIS Vietnam Co., Ltd

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