Customer Service Supervisor

  • Salary


  • Experience

    2 - 5 Years

  • Job level

    Team Leader / Supervisor

  • Deadline to apply



  • Insurance
  • Travel
  • Allowances
  • Employee Shuttle
  • Travel Abroad
  • Uniform
  • Incentive bonus
  • Healthcare
  • Salary review
  • Business Expense
  • Annual Leave

Job Description

- Check order receive status daily basis.

- Issue PI, Sending PI within 24 hours to vendors’,

- Send information for Prepress for Layout generation and follow up.

- Send the Layout to customer and follow up the approval

- Arrange approved layout for prepress.

- Update vendors’ over mail & phone.

- Follow-up with customers to meet up daily sales target.

- Follow up with planning /production team for making goods ready on time.

- Follow up with commercial for shipping document preparation.

- Create SI for arrange shipment / issue red invoice for local vendor

- Share shipping document after the goods ship out

- Collect CI (commercial invoice) send to customer after arrange shipment

- Send the statement to customer monthly

- Perform all tasks in accordance with quality procedures to achieve customer satisfaction and smooth work flow.

- Support marketing and sales initiatives.

- Follow up for payment receive from vendors’ end & afterwards proceed for bulk production.

- Provide feedback regarding increase/decrease of business as a base for appropriate management decision making.

- Provide information to QC / QA whenever CS received complain from customer

- Keep tracking base stock/ other stock status with Supply chain department.

- Maintains records and reports in an organized manner.

- Follow CS Manager decision as well as company’s rules & regulation

Job Requirement

-       Graduated from college/university

-       Solid experience in Customer Service/Sales at multinational companies, experience at label/packaging companies is an advantage.

-       Communicate in English fluently

-       Excellent communication in Vietnamese, both verbal and written

-       Experience in working with commercial software for reporting

-       Excellent negotiation skill, interpersonal and multitasking skill

More Information

  • Age: Unlimited

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