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Customer Service Support/ Nhân viên hỗ trợ chăm sóc khách hàng

Phuc Thang Fine Furniture
Updated: 27/05/2019

Employment Information

Job Description

I) Communication with customer:

- Responds to customer queries/concerns and answers all electronic mails in a prompt manner.

- Receive Custom Request and update in ERP and provide quotes and prices to the clients.

- Provides CAD as per client’s specification once the client has approved the quotes

- Working through of getting the CAD approval so that a purchase order will be generated.

II) Receiving and issuance of production, replacement, & sample Purchase Order (PO)

- Production PO: Checking every details. Should reflect correct item and prices. Creating sales order in the system and issue to Production for scheduling and continuous follow up for PO completion. Ensure planning is on schedule.

- Sample PO: Issuance of PO and follow up status with Product Development Team. Coordinate with costing department for calculated FOB.

- Documenting every changes made such as PO revisions (additional items, deduction, & cancellation), changes in committed schedule (push out and pull up items), shipping details.

III) Providing the customer with updates of changes of production schedule and as customers’ requests.

- Provide customer with daily supports and logistics service

Job Requirement

- Education: Bachelor’s Degree 

- Experience: 3 years experience in customer service, merchandize etc.

- Related Knowledge: basic furniture terminology, basic woodworking principles. basic knowledge on manufacturing company processes

- Foreign Language: English fluency 

- Related Skills: Good solving skills, good communication and interpersonal skills. Customer oriented, Product Knowledge, Documentation Skills, Listening, Analyzing Information, Multi-tasking, action oriented, time management.

More Information

  • Degree: Bachelor
  • Age: 25 - 30
  • Gender: Female
  • Job type : Permanent
  • Probationary period: 60 days
  • Working time: 8:00 to 17:00 From Monday to Friday
  • Training opportunities: Base on company policy
  • Benefit:

    13th month salary
    Seniority bonus

Company Overview

Phuc Thang Fine Furniture
We are a 100% foreign owned fine furniture company based 30 minutes outside Ho Chi Minh City, Vietnam, within the fast expanding industrial belt encircling...Detail

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Customer Service Support/ Nhân viên hỗ trợ chăm sóc khách hàng

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