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Customer Service Trainer

Lazada Vietnam
Updated: 12/06/2019

Employment Information

Benefits

  • Laptop
  • Insurance
  • Travel opportunities
  • Incentive bonus
  • Health checkup
  • Training & Development
  • Salary review

Job Description

Reporting to the Customer Service Team Leader, you will be responsible for:
• Perform quality assessment to all communication channel between seller and agents
• Use quality monitoring data result to improve and maintain service performance of the agents by delivering a feedback through coaching session
• Identify and conduct training session to develop sharpen agent’s skills and abilities
• Coordinate and facilitate calibration sessions with other departments to align on assessment
• Prepare and analyze quality data report for management staff review
• Involve and understand customer’s experience

Job Requirement

To succeed in the role, you should ideally have:
• 2+ years of experience working as Customer Service                                            • Bachelor's/College Degree in any field
• Good grip of soft skills and customer orientation
• Strong analytical and listening skills                                                                  • Ability to build and maintain interpersonal relationships
• Must adapt well to change and successfully set and adjust priorities as needed
• Must be proficient with Microsoft Office (intermediate Word, basic Excel)

More Information

  • Degree: Bachelor
  • Age: Unlimited
  • Job type : Permanent

Company Overview

Lazada Vietnam

www.lazada.vn
Launched in 2012, Lazada Group has grown to become the leading online shopping and selling destination in Southeast Asia. The company has about 5,500...Detail

Customer Service Trainer

Lazada Vietnam

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