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Customer Service

Updated: 21/06/2018

Employment Information


  • Insurance
  • Incentive bonus
  • Health checkup
  • Training & Development
  • Salary review
  • Annual Leave

Job Description

Customer Experience Officer for the Yola English Junior Program has an important role in constant communicating with parents and students, organizing and coordinating events, and ensuring students and parents enjoy high-quality services that associate with the premium of Yola brand.

Customer Experience Officer has the following responsibilities:

  • Coordinate and organize events for students and parents
  • Communicate effectively and professionally, both verbally and in writing, with parents on a regular basis
  • Organize all students' information including personal and contact information, study records, and test results
  • Collaborate with Course Coordinators to update parents on course information, homework, students' behaviors and test results
  • Troubleshoot parents' and students' problems on the phone and online
  • Maintain a balance between company policy and customer benefits. Handle problems in the best interest of both company and customers
  • Continuously evaluate and identify opportunities for process improvements that positively impact customers' experience
  • Coordinate and execute facility projects that enhance learning experience for students
  • Responsible for compiling and generating reports relating to customer satisfaction and customer complaints
  • Perform other duties as assigned by supervisors and managers

Job Requirement

  • Be willing to work a flexible schedule and occasional overtime when needed
  • Demonstrate passion for excellence with respect to treating and caring for customers
  • Be able to handle unpleasant complaints and customers
  • Problem solving and analytical skills
  • Strong detail orientation
  • Strong organization and communication skills
  • Possess a strong work ethic and team player mentality
  • Comfortable in using MS Office (Word, Excel and Powerpoint)
  • Proficient in English, verbally and in writing
  • Hold a bachelor degree
  • One year experience (preferred)
  • Female (preferred)
  • Love kids aged 9 - 15 (preferred)

More Information

  • Degree: Bachelor
  • Age: Unlimited
  • Job type : Permanent

Company Overview


www.yola.vnCompany size: 100-499
About YOLA: What is common between you and YOLA? Education.  Think about how education has changed your life and where it has taken you for all these...Detail

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