- Inner Beauty is seeking qualified candidates with a background and/or strong interest in the nutrition field – Collagen film, for the position of Senior Customer Service. In this Ecommerce and After-sales role, you will be a primary contact by phone or email for customer inquiries about our products.
Main Responsibilities:
- Provide knowledgeable answers to the customer via the phone, email, hotline, live chat… inquiries regarding products
- Assist clients on order-on-line
- Follow-up on orders and liaise with customers, retail, repair services, buyers, etc
- Follow-up on all customer requests to ensure provides the highest level of customer service in the industry