Customer Services Associate (Manufacturing, 6-month contract, Bình Định)

Cargill Vietnam
Location

Binh Dinh

  • Salary

    Competitive

  • Experience

    No experience

  • Job level

    Entry Level

  • Deadline to apply

    17/11/2020

Benefits

  • Insurance
  • Healthcare
  • Training Scheme
  • Annual Leave

Job Description

Position Purpose

Act as a liaison, provide product/services information and resolve any emerging problems that our customers might face to ensures delivery of excellent customer service through accurate and fast processing of sale orders in professional way.

Job Description

35 % Customer Services:

- Interact with customers via phone, email, social media to provide and process information in response to inquiries, concerns, and requests about products and services.

- Gather customer’s information and redirect to the Customer Service Supervisor or Manager and the system.

- Diagnose customer problems by asking probing questions and give out prime solutions using available information or resources.

- Develop and maintain a positive client relationship by providing routine follow-up customer service calls.

- Develop constructive and cooperative working relationships with those on your team, as well as cross functionally

35 % Order intake and invoicing:

- Receiving order from customers.

- Input order into system, checking products availability, credit,… and response to customers

- Invoicing

- Review and release orders on hold where applicable

20% Internal control process and documentation:

- Follow standard processes and procedures of receiving and loading

- Scale control: scaling, checking tolerance and approval process

- Daily review and checking numbers of order and invoicing documentation

10% Others

- Bank reconciliation; visit customers

- Others as assigned

Job Requirement

- University graduate

- Open for fresh or having 1-2 years of relevant experience

- Able to work full time in 6 months

- Experience in customer service in manufacturing companies is a plus

- Good at communication, excellent listening skills.

- Multitasking ability to actively listen and type notes simultaneously.

- Strong work ethic.

- High sense of teamwork and adaptability.

- Flexibility with shift patterns.

- Conflict resolution.

- Customer oriented.

More Information

  • Age: Unlimited

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