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Customer Services Executive (Korean Speaking)

Updated: 18/09/2019

Employment Information


  • Insurance
  • Travel opportunities
  • Incentive bonus
  • Health checkup
  • Training & Development

Job Description

I. Roles and Responsibilities:

  • Receive the inquiries, requests, complaints from customers by phone, online chat, email or in-person; accurately and timely respond to them.
  • Coordinate with and follow up with the relevant departments to answer customers' inquiries as well as resolve the customers' requests, complaints… within the time frame specified by the company and/or as committed to customers.
  • Execute the Customer satisfaction survey by phone, online chat, email or in-person when appropriate and the periodically survey in writing in order to get customers’ experience on BW products and service.
  • Comply with customer service procedures and company regulations.
  • Learning about BW’s products and services and keep up to date with changes, if any.
  • Participate in seminar, conference, exhibition…or any training opportunities related to his/her job when assigned.
  • Other tasks assigned by his/her supervisor.

II. Authorities:

· Contact to and visit the customers, suppliers, authorities…in order to strengthen the bilateral relationship to get her/his job done smoothly.

· Propose the ideas for self-performance improvement as well as customer service quality improvement.

Job Requirement

- Excellent in Korean and English speaking

- Experiences in Services Company

- Real Estate Background is a plus.

- Willing to travel.

More Information

  • Degree: Bachelor
  • Age: Unlimited
  • Job type : Permanent

Company Overview

www.bwidjsc.comCompany size: 50-100
BW Industrial Development Joint Stock Company (“BW Industrial”) is a joint stock company in Binh Duong with the vision of being a number one for–rent...Detail

Customer Services Executive (Korean Speaking)

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