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Chi nhánh CÔNG TY TNHH INTERTEK VIỆT NAM

Customer Services (for Government Trade Services)

Chi nhánh CÔNG TY TNHH INTERTEK VIỆT NAM
Updated: 17/09/2019

Employment Information

Benefits

  • Laptop
  • Insurance
  • Travel opportunities
  • Allowances
  • Employee Shuttle Service
  • International Travel Opportunity
  • Uniform
  • Incentive bonus
  • Health checkup
  • Training & Development
  • Salary review
  • Business Expense
  • Seniority Allowance
  • Annual Leave
  • Sport Club

Job Description

Mission:

  • Follow up with new clients and maintain with existing clients periodically;
  • Recommend potential service and collect / analyze clients information and needs;
  • Cooperate well with internal BLs, ROC / PM , other LO from oversea for inspection arrangement;
  • Ensure all operation activities, documents, invoicing, admin jobs;
  • Adapt quickly with internal updates and clients needs with collaboration;
  • Solve complaints/ problem from clients/ other BLs/ other inspection office (IOs);
  • To undertake specific/special tasks as directed by BL Manager.

Responsibility:

  • Deal and handle with potential & existing clients / after sale service for retention;
  • Collection of client ‘s outstanding payment;
  • Weekly / monthly report of any pending issues / target clients to Business Line Manager;
  • Record all internal document/ report with QMS process;
  • Arrange inspection's schedule on-time, travel, accommodation of each jobs required;
  • Review each draft COC along with client's checking for compliance;
  • Cooperate with ROC team for each inspection file (opening till close file);
  • Work closely with other colleagues, inspector / sub-contract for well operation.

Key Performance Indicators:

  • High responsibility / attention for ensuring of operation activities and on-time service;
  • Ability to work under pressure/ multi-task/ OT work if required;
  • Good organization, presentation, communication skills;
  • Experienced in sale service of Commercial / Government scope;
  • Independently working , dealing & thinking well with client complaint with strong support;
  • Good connection with other business line of Intertek & external resources

Job Requirement

  • Good communication skill . Fluently in English conversation & writing;
  • Good in analysis and solve the issue, think outside of the box with creativity;
  • Prefer in knowledge of sale service of Commercial/ Government service;
  • Able to work independently, enthusiasm, responsibilities;
  • Minimum 2 years experience in Customer service. Prefer in inspection service and admin support;
  • University / College degree;
  • Good in English writing, reading, communication;
  • Experience with import/export service , prefer with Customer service/ admin for Commercial / Government service;
  • Independence working , honestly , strong sense of responsibility;
  • Willing to travel to oversea & local if required.

More Information

  • Age: 23 - 30
  • Gender: Female
  • Job type : Permanent

Company Overview

Chi nhánh CÔNG TY TNHH INTERTEK VIỆT NAM

www.intertek.vnCompany size: Trên 600
Intertek is a leading Total Quality Assurance provider to industries worldwide. Our network of more than 1,000 laboratories and offices and over 42,000...Detail

Customer Services (for Government Trade Services)

Chi nhánh CÔNG TY TNHH INTERTEK VIỆT NAM

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