Customer Success Manager

Parcel Perform Tech Hub


  • Insurance
  • Allowances
  • Healthcare
  • Salary review
  • Annual Leave
  • Sport Club

Job Description

Parcel Perform is looking for an amazing team member to support us on the customer service!

You have excellent English writing and communications skills, 3-5 years of experience in customer service, you’re technically savvy, and have a good grasp on handling customer's requirements? Are you also interested in e-commerce and like to take on new challenges? Help us drive Parcel Perform’s growth and join our team! We are looking for you!


All the creativity, energy, knowledge, and great ideas of the people working on our product and our business ideas will need to be supported by a strong and comprehensive customer onboarding and customer service. We need you to go above and beyond our customer's expectations - on the phone and online.

You will be the key driver for Parcel Perform success in the following ways:

  • Guide our customers: You will be the key interface for our customer interactions. Whatever question they might have and wherever they might be stuck in the process. You have the unique chance to represent Parcel Perform, guide them through our product range, answer technical inquiries and help them to overcome any challenges in a heartbeat.
  • Keep our customers engaged - We at Parcel Perform will always put the customer first. We want them to get the most out of our product and showcase the endless possibilities of our service. You will be the important human touch of our SaaS model, actively approaching them via various online channels.
  • Be the link between technical challenges & our customers' demands - You are the inflection point for customer demands and struggles and the elementary source for us to improve our services. Communicate with our technical team, as well as our product developers. Let them know what our Parcel Perform customer really needs!

In summary, you will be key to the overall growth of Parcel Perform. You will help us to put a human touch to all our interactions. You will be the voice of our customers in every product challenge or growth path they might identify. You will know what rocks their boat and help us to improve the overall offering.

Job Requirement


We at Parcel Perform believe in innovation, energy, and resourcefulness for everything we do. We will not stop to deliver an outstanding product that we can be proud of and need you to help us to inform the world. You need to feel the same way about our offering and bring along the following things:

  • Energetic, customer-oriented personality with a friendly can-do attitude
  • Customer engagement via live-chat and email including the ability to build deep product knowledge and understand customer needs
  • Overall strong communication and interpersonal skills - locally in Vietnam as well as internationally (you will be working with the Parcel Perform team across the world)
  • Great written and spoken English is a must to engage with our team and customers
  • A strong willingness to keep learning and pushing yourself to higher and higher levels
  • Affinity to software solutions is a must. You should enjoy dealing with technology and strive to utilize our chat and customer relationship tools to the fullest
  • No technical experience and development language is required, but if you worked with a software platform before, it’s a strong plus.

More Information

  • Job type : Permanent
  • Other extras:

    All the usual perks you’d expect from a fast-growing company like free lunch, free fruit, snacks, extra insurance and health care, team bonding events, various training programs, and more.

  • Training opportunities:

    Through 1-1 catchups, we continuously work with you on your strengths and weaknesses across many important dimensions and look at ways for you to address them and further your development.

  • Age: Unlimited
  • Colleagues:

    Having presences in Singapore, Vietnam, and Europe, our team is international and highly motivated. You will have many opportunities to work with and alongside people from around the world that share the same passion and dedication.

  • Benefit: We offer a fair and competitive compensation package, and we have a preference for internal promotions whenever opportunities come.
  • Holidays:

    Our working environment is open and our working hour is flexible. Work From Home is available by request and the leave plan is unlimited.

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Company Overview

Parcel Perform Tech Hub
Parcel Perform Tech Hub

143 - 145 Ton Dat Tien, Garden Court 2

Nguyễn Đình Huy

25-99 staffs

Parcel Perform is the leading carrier-independent delivery experience platform for e-commerce merchants and their customers. Passionate about data, the SaaS solution standardizes delivery information to bring transparency to logistics operations and enhances customer experience. With 700+ carriers covered worldwide, Parcel Perform is a global partner for merchants, carriers, and B2B... View more