Location

Ho Chi Minh

  • Salary

    Competitive

  • Experience

    1 - 2 Years

  • Job level

    Experienced (Non - Manager)

  • Deadline to apply

    28/02/2023

Benefits

  • Laptop
  • Insurance
  • Travel
  • Allowances
  • Incentive bonus
  • Healthcare
  • Training Scheme
  • Salary review

Job Description

  • Enforce real time adherence in all Work Types within the scope of operation
  • Monitor the volume of contacts at interval level, and any other real time events that contribute or impact negatively in the execution of planned productivity hours to meet SLAs
  • Provide visibility and reporting capabilities of main SLAs and KPIs related to intraday and scheduling functions such as adherence, shrinkage components, projected interval compliance
  • Appropriate distribution of programmed shrinkage to help ensure the accuracy of projections related to productive staffing commitment
  • Develop and maintain a scheduling matrix for shift types, and other considerations required to appropriately perform scheduling tasks
  • Recognize and communicate challenges and areas of improvement during, and after scheduling cycles; providing solutions to meet staffing expectations at interval level

Job Requirement

  • Minimum of 6-months experience in delivery operations
  • Proven experience in operating and directly handling a scope of more than 100 FTEs
  • Know-how in managing real time adherence in different lines of business in a multi-skill environment simultaneously (shrinkage, outages, under/overstaffing etc.).
  • Ability to handle multiple tasks while staying organized
  • Problem solving mindset
  • Logic and critical thinking mindset
  • Attention to details
  • Willing to learn and open to new ideas/areas

More Information

  • Degree: Bachelor
  • Gender: Male
  • Probationary period: 2 months
  • Age: 22 - 30
  • Working time: 06 days/week , 08 hours/shift
  • Salary: Competitive
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