Vietnam Concentrix Services Company Limited

Concentrix là một công ty hàng đầu thế giới của Mỹ trong lĩnh vực dịch vụ chăm sóc khách hàng có mặt ở trên 44 quốc gia với tổng số nhân sự lên tới trên 250.000 nhân viên. Concentrix Việt Nam luôn... Detail

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Data Analyst

Benefits

Laptop
Insurance
Travel
Allowances
Incentive bonus
Healthcare
Training Scheme
Salary review

Job Description

· Data Analyst will act as a liaison between the Centralized and Site WFM teams.

· Initiates and manages all WFM communications between centralized, site teams, and leadership.

· Preparation of daily / Weekly / Monthly MIS reports & presentations / decks

· Preparing of schedules using IEX for different queues across locations and mitigating gaps in schedules.

· Root cause analysis of SLA deviations, action plan development and resolution

· Monitor real-time queue, schedule adherence & attendance.

· Key daily exception requests and update schedules

· Optimize breaks of the day or day before the actual schedule.

· Schedule ADHOC intra-day training requests and update schedules.

· Produce and analyze daily efficiency reports (representative availability, access level etc.)

· Attend/lead centralized and/or site management meetings, as required

· Strong data source relationship understanding is desired. Database knowledge will be ideal.

· Cater to real time reporting adhoc requests as and when required.

· Monitor all agents/staff logged into dialer system to assure staff logged into appropriate campaign to each department group and to maximize utilization of agent productivity while logged into campaigns

· Ensure all work is performed in compliance with company policies as well as local, state and collection/sales laws and regulation

Job Requirement

· At least 1 years experience in Data Analyst

· Knowledge and experience in telesales will be a plus

· Have sense to detect and regcognize non-compiance behavior.

· Ability to communicate and inspire employees.

· Have logic-mind

More Information

Salary: 16 Mil - 21 Mil VND

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Vietnam Concentrix Services Company Limited

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Employment Information

Work location Ho Chi Minh
Job level Experienced (Non - Manager)
Industry Customer Service, Statistics, Others
Degree No Degree
Age Unlimited
Salary 16,000,000 - 21,000,000 VND
Deadline to apply 30/04/2023
Location

Location

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Vietnam Concentrix Services Company Limited

Data Analyst

Benefits

Job Description

Job Requirement

More Information

Photo/Video about company

Employment Information

Job tags / skills

People who applied to this job also applied to:

Vietnam Concentrix Services Company Limited

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Job level	Experienced (Non - Manager)
Salary	$ 16,000,000 - 21,000,000 VND
Deadline to apply	30/04/2023
Industry	Customer Service , Statistics , Others
Experience	1 - 0 Years

Vietnam Concentrix Services Company Limited

Data Analyst

Benefits

Job Description

Job Requirement

More Information

Photo/Video about company

Employment Information

Job tags / skills

People who applied to this job also applied to:

Applied for: Data Analyst

Vietnam Concentrix Services Company Limited

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