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Depot Supervisor - Hải Phòng

Công Ty Giải Pháp Thương Mại Điện Tử DHL Việt Nam (DHL eCommerce Solutions Vietnam)
Updated: 21/10/2019

Employment Information


  • Laptop
  • Insurance
  • Travel opportunities
  • Allowances
  • Incentive bonus
  • Health checkup
  • Training & Development
  • Salary review
  • Business Expense
  • Seniority Allowance
  • Annual Leave

Job Description

We are currently seeking Depot Supervisors in Hai Phong for the following positions to join DHL eCommerce Vietnam.

The Depot Supervisor will be responsible for ensuring timely, accurate and profitable delivery of shipments to customers through effective management of all inbound operations at the Depot.


Essential Duties and Responsibilities

1. Customer Service Management

  • Maintain good working relationships
  • Co-ordination, discussion and communication
  • Assist to keep performance and meet target
  • Problem shooting and Improvement

2. Stakeholder Management

  • Ensure adherence to the operational workflows and standard operating procedures (SOPs) defined for Depot operations
  • Monitor the daily in scan and out scan of shipments
  • Check pre-alerts to track daily loads at the Depot and plan delivery schedules accordingly
  • Conduct daily staff briefings, including communication regarding any operational changes, route changes etc
  • Check and hand over delivery sheets to the delivery staff or through mobile apps.
  • Ensure safe, timely and profitable delivery of shipments to customers and reduce instances of undelivered shipments, RTOs etc
  • Handle all exception cases at the Depot and communicate the same to Hub and Customer Services for resolution
  • On a daily basis recheck exceptions of the previous day and ensure follow up of the same
  • Ensure safe handling of all shipments at the Depot and report any damaged cases to the Hub\CS.
  • Handle security exceptions in the Depot along with the security team
  • Conduct regular audits of deliveries and status updates to ensure correctness of information flow to clients
  • Monitor expenses by way of adherence to vehicle log checks daily and ensure timely reimbursement of fuel conveyance expenses to staff/ PDA
  • Ensure daily update, allocation and collection OTM machines for deliveries
  • Collect COD cash collected by the delivery staff, cross-check the same with the delivery sheet and deposit into DHL bank account
  • Monitor performance of staff in the Depot and ensure conduct of training for regular PDAs, etc. in line with the training programs designed centrally
  • Ensure adequate manning in terms of full-time PDAs etc
  • Generate and maintain MIS related to the Depot
  • Special Request handling as appropriated
  • Keep and organize working documents in tidiness and easy to use
  • Ensure a safe and secure workplace and environment.

3. Team Management

  • Provide direction, guidance and support to employees to help them discharge their duties effectively

Job Requirement

Desired Skills / Qualifications

  • 2 – 3 years operations experience, preferably within transportation or logistics industry

More Information

  • Age: Unlimited
  • Job type : Permanent

Company Overview

Công Ty Giải Pháp Thương Mại Điện Tử DHL Việt Nam (DHL eCommerce Solutions Vietnam) size: 300 - 400
DHL is present in over 220 countries and territories across the globe, making it the most international company in the world. With a workforce exceeding...Detail

Depot Supervisor - Hải Phòng

Công Ty Giải Pháp Thương Mại Điện Tử DHL Việt Nam (DHL eCommerce Solutions Vietnam)

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