[Digital Bank] Head of Operations

FE CREDIT
Location

Ho Chi Minh

  • Salary

    Competitive

  • Experience

    4 - 5 Years

  • Job level

    Manager

  • Deadline to apply

    31/08/2020

Benefits

  • Insurance
  • Incentive bonus
  • Healthcare
  • Training Scheme
  • Salary review

Job Description

Objective

To assist in the development and management of operations of übank, digital bank of VP Bank including customer service and other functions. Assumes full responsibility for development of customer service function . Brings innovation to the business, continuously strives for keeping operational competence on top level, maintains organization of operations effective and well managed.

Key responsibilities

Primary Responsibilities

  • Establish work methodologies and organizational infrastructure (e.g. service standards, operating policies, authority delegations etc.)
  • Supervise, guide and monitor development of policies and procedures for each task / activity for the department., including related time standards and controls (e.g. maker / checker etc.)
  • Creation of financial and headcount budgets based on volumes / productivity / controls etc. and help obtain BoD / CEO approvals for the same
  • Management of agreed processes for compliance with related policies and procedures
  • Develop motivational schemes, KPIs, controlling procedures

Key roles

  • Develop and launch operations center for übank
  • Manage and develop operations for übank towards:
  • Efficiency through application of new technologies and management methods
  • Effectiveness through application of the right approaches and procedures
  • Fulfilling of KPIs and other business objectives

Job Requirement

Background

  • Masters degree holder, preferably in business
  • At least 5 years experience in management of modern, technological organization with modern
  • Must have led or be instrumental in development of  technologically advanced customer servicing
  • Experience of setting up a new business or new venture is a plus

Skills

  • Strong management and organizational skills
  • Ability to work with outsourced vendors
  • Passion for continuous improvement and continues development of quality and efficiency via technology

More Information

  • Age: Unlimited

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