Ho Chi Minh

  • Salary


  • Experience

    3 - 5 Years

  • Job level


  • Deadline to apply



  • Laptop
  • Insurance
  • Travel
  • Incentive bonus
  • Healthcare
  • Training Scheme
  • Salary review

Job Description

1. Portfolio Responsibility:

· Understands customers and communities within assigned portfolio and supports SMs to elevate the Starbucks Experience in each store

· Has an intentional plan to improve performance across the portfolio by elevating the customer and partner experience

· Uses meetings intentionally to share information, build capability and develop team connections

· Uses the Change Equation to understand the impact of changes on their portfolio

· Completes administrative tasks in a timely fashion

2. Business Analysis & Problem Solving

· Regularly uses a business analysis cycle to assess the business, identify trends and guide activity that enhances the customer experience and improves results across the portfolio

· Balances observation, data and input from others to identify opportunities across the portfolio and within individual stores

· Consistently uses Ops Excellence tools to generate insight

· Seeks to understand organizational priorities and initiatives through the lens of their portfolio

3. Prioritizing & Planning

· Uses the Prepare > Model & Elevate > Follow Up pattern to guide their shoulder-to-shoulder work

· Uses the Annual Planning Calendar to plan District calls/meetings and Planning Period Visits

· Builds a calendar that includes preparation work and shoulder-to-shoulder work

· Uses the Preparing to Lead Worksheet to determine which stores to visit more frequently to guide improvement

· Plans their calendar so time is spent where it is most needed; creates space to adapt to the unexpected

4. Culture & Effective Communication

· Role models creating Starbucks Experience for customers and partners

· Has relationships with store partners and encourages two-way dialogue

· Understands the impact of their leadership footprint when leading others through change

· Recognizes and celebrates partners for connecting with customers and demonstrating Awareness, Empathy and Action

· Inspires coffee leadership within the District and encourages others to explore coffee and achieve their craft ambitions

5. Coaching for Performance & Development

· Assesses manager capability using the L > O > A development path across the eight dimensions of the SM role

· Has an intentional plan to develop manager capability; uses the discovery questions to generate insights

· Conducts meaningful development conversations and actively supports partner development plans

· Understands how SMs are embracing change in order to provide the right support while guiding them through it

· Proactively supports partners’ growth by sharing talent outside of the District

· Role models personal growth through self-awareness and reflection

Job Requirement

Summary of Experience

·       Progressively responsible retail experience (5 years)

·       District Manager or equivalent level position (3 years)

·       Experience analyzing financial reports

·       Experience in a complex, fast-paced environment

·       Experience in a multi-unit environment

·       Retail management experience

Requirement of Knowledge, Skills, Abilities and Education

·       Ability to manage the overall operations of multiple stores independently

·       Knowledge of retail or restaurant industry operations

·       Organization and planning skills

·       Strong operational skills in a customer-service environment

·       Supervisory skills

·       Team-building skills

·       Ability to communicate clearly and concisely, both orally and in writing

·       Ability to build relationships

·       Ability to handle confidential and sensitive information

·       Degree in business or a closely related field may substitute for a portion of the required experience

More Information

  • Degree: Bachelor
  • Age: Unlimited

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