Ho Chi Minh

  • Salary


  • Experience

    1 - 5 Years

  • Job level

    Experienced (Non - Manager)

  • Deadline to apply



  • Insurance

Job Description

- Handling inbound video calls to providing Shinhan’s customers with support and consultancy on bank products/service.
- Provide support and guidance of registering and utilizing Shinhan’s products/service to new customers via Mobile banking (SOL).
- Provide support and consultancy to Shinhan’s existing customers, identify customer needs so as to cross-sell bank products.
- Collect customer’s information, Identify customer demand before providing support/guidance of E-Credit products
- Ensure all the requests of customers are properly receive, process & feedback final result to customers within SLA.
- Ensure the Service level delivering excellent experience to customer.
- Other tasks assigned by BOD

Job Requirement

-  Demonstrated commitment to customer service and attention to details
-  Ability to work under high pressure
-  Ability to work in shifts (including night shifts)
-  Good interpersonal, negotiation and presentation skills
-  Relevant experiences (Financing/banking, CS) are preferred.

More Information

  • Degree: Bachelor
  • Age: Unlimited

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