Ecommerce Operation Supervisor

First Alliances
Location

Ho Chi Minh

  • Salary

    20 Tr - 35 Tr VND

  • Experience

    2 - 7 Years

  • Job level

    Team Leader / Supervisor

  • Deadline to apply

    31/08/2020

Job Description

Finance, Stock, Fulfilment & Warehouse

· Ensure that all financial processes associated with each financial month, quarter and year end are executed accurately and in a timely manner at Exec level

· Ensure all necessary processes are in place to ensure no stock is lost in the office, stock counts are accurate and any variances are fully investigated.

· To ensure that shops are adequately stocked and this is reflected in the system

· Account manage assigned warehouse, overseeing invoicing processes and coordinating relevant training or stock management processes

· To liaise as required with the online shop warehouses in order to resolve delivery issues

· To budget all fulfilment costs and ensure they are covered by pricing of delivery charges

· To update stock batches as needed and process returns

· Anticipate on the stock takes activity with warehouse and reconcile any variances

· Liaise with the other teams as significant performance or fulfilment issues occur within assigned warehouse

· Ensure that Product Updates are delivered within the set timeframes

· Ensure a seamless and positive customer and user experience at all times

Products

· To activate products on the shops and make sure that they are displayed correctly

· Communicate to warehouses any special requirements in relation to offers as necessary

· Liaise directly with suppliers to resolve any customer complaints or issues as necessary

· Ensure that Product Updates are delivered within the set timeframes

· Ensure a seamless and positive customer and user experience at all times

Manage Online Exces and Daily Operations

· Establish clear team responsibilities, ensuring all direct reports have relevant objectives, PDPs and yearly appraisals, while working synergistically with other teams to operate as one larger Retail team

· Drive ongoing improvement of operational processes with the Warehouse and Operations teams to deliver efficiencies, ensuring consistency across the entire operation.

Shop Management

· Work with Online Marketing & Analytics team to enhance the shops and increase revenue and profitability

· Ensure accurate and timely alterations to shop content for public holiday periods

· Feedback any platform related issues to E-commerce Platform Manager and create temporary fixes until these are resolved

· Monitor Google Analytics to better understand shop, identify and fix shortcomings and communicate advice on best practice to rest of team

Job Requirement

· Experience of stock management and financial procedures

· Ability to effectively coach colleagues and communicate with senior management

· Strong negotiation and communication skills

· Understanding of E-commerce fulfilment process and how to achieve cost effective business solutions while maintaining high levels of customer satisfaction

· Able to work on own initiative

· Ability to plan, prioritize and manage multiple tasks and deliver to tight deadlines

· Ability to take the initiative

· Team player with a sense of team spirit

· Takes responsibility for solving problems

· Accountable and responsible

· Continually looks for efficiency gains, shares best practice and suggests process improvements

· Communicates effectively to all levels of the organization

· Excellent Microsoft Office proficiency

More Information

  • Age: Unlimited

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