3 - 5 Years
Administer the entire food & beverage operation in such a manner as to bring into effect the superior product and service by making the difference in accordance with policies and procedures adopted by the hotel.
Duties and Responsibilities:
§ Directly responsible for all restaurants, culinary and events areas, ensuring a smooth running, profitable operations within the framework of the hotel.
§ Responsible to maintain the overall welfare of our employees by providing them with the training and resources to take care of our guests.
§ Developing and enforcing standards, policies and procedures in the food service, restaurants and beverage areas.
§ Developing, monitoring and taking corrective action of annual operating budget, via controllable costs, progress reports.
§ Attaining high sanitation standards throughout the food and beverage operation by enforcing the Company Sanitation Checklist.
§ Establishing and maintaining positive two-way communications with related departments.
§ Supporting managers with an effective training programme to make them aware of the expectations and responsibilities that their position entails.
§ Identifying and solving problems in a timely fashion.
§ Delegating authority and responsibility to managers in a way that the entire food and beverage operation runs smoothly.
§ Appraising managers/employees performance and using effective coaching and counseling for positive improvement.
§ Hiring, developing and retaining quality managers/employees.
§ Scheduling managers consistent with volume of business and needs.
§ Administering management personal action movement and payroll.
§ Ensuring that all legal aspects are being fulfilled in regards to control of liquor, beer and wine, sanitation and safety.
§ Ensuring all managers and employees follow all job safety regulations and all hazards are reported to concerned departments.
§ Ensuring that departments are responsible for asset management of all outlet property and facilities.
§ Ensuring that departments conduct a maintenance inspection on a monthly basis.
§ Responding to guest inquiries or concerns within 24 hours in what is deemed the appropriate manner.
§ Performing any reasonable request made by the management which is not life threatening or against the law.
§ Above all, to lead by example through a hands on approach to motivate our employee to excel.
§ Performing other duties as assigned or requested by senior management.
§ Keeping the General Manager informed on all relevant issues concerning the department and the staff and in doing so, on a daily basis providing knowledge for decisions that benefit team members and guests alike.
§ Informing the General Manager of all emergencies
§ Representing the hotel and uphold the reputation of the organization, its staff, affiliates and owners within the organization and in public.
§ Refreshing menus and services regularly.
§ To maintain quality services.
§ Other tasks as defined by the management.
Job Profile & Qualifications:
§ At least Bachelor degree in any field
§ At least 3 year experience in one of the company‟s executive committee members in international hotels with evidenced tracked record of achievements
§ Strong inter-personality, leadership, and creative skills
§ Proficiency in English and computer literate