Aligned management style, with company vision and policies.
Anticipates guest’s needs through observation and offers prompt, efficient service either personally or through other associates.
Personally ensures compliance with all relevant Workplace Health & Safety and Occupational Health & Safety legislation, and related company Policies.
Undertakes additional duties as requested by the Director/Assistant Director of F&B and Hotel Management.
Provides a professional, advisory and executive support service to the Assistant Director of F&B to assist in meeting the strategic goals of the establishment.
Develops and implements Food and Beverage promotions, strategies and special events in conjunction with the Outlet Chefs and the Director of Sales and Marketing.
Coordinate the upkeep and cleanliness of all outlets by liaising with Housekeeping and Maintenance.
Liaise with Outlet Chefs on menu engineering and portion control, ensuringhighest food standardsand proper selling prices.
Maintain all equipment within the outlets e.g. Menus, linen, china, glass, electrical equipment and Point of Sale system.
Responsible for checking of all stock, requisitions and equipment on a regular basis.
Drive corporate or Hotel specific programs that affect guest satisfaction and profitability in the outlets (e.g. VIP Gaming Guests)
Implement control procedures to minimize errors, fraud and waste.
Ensure that the property is seen as being the principle innovator in the market place.
Coordinate Hotel wine lists, offering choice and variety as well as price consistency throughout the Outlets.
Handle Food and Beverage complaints in a timely and effective manner.
Ensure correct liquor licensing laws are abided by, paying particular attention to intoxicated guests and underage guests.
Prepare monthly outlook/forecast reports.
Negotiate Beverage contracts within corporate guidelines.
Conduct development and performance reviews, identifying key personnel for further development and structured career path.
Implement and maintain training systems to ensure that associates have the necessary framework and skills to perform their job efficiently and effectively.
Prepare work schedules and annual leave schedules within budget, business expectations and guidelines of the appropriate industrial legislation.
Attend meetings as required.
Implement opportunities for quality Team Building.
Ensure that all associates comply with the grooming and uniform standards.
Oversee the selection and appointment of new associates within the department.
Conduct regular associate meetings to keep all associates informed.
Ensure compliance with legislated health and safety requirements within the workplace.
Comply with all company’s Standards and Procedures.
Actively promote a work environment, which cares for guests and associates alike.
Bachelor degree in Hospitality Management or equivalent work experience.
Minimum of five years of working experience in managerial role for a premier luxury hotel/ resort.
Management experience in a creative and high quality food and beverage environment that offers varied styles, ambiance and product offerings.
Technical in-depth knowledge of fine foods and wine.
Ability to communicate fluently in English, both verbally and written. Fluency in Vietnamese is a must.
Exceptional and professional communication skills, both oral and written.
Recognized experience in hiring, training and empowering employees.
Capacity to foster productive relations with peers and assure teamwork.
Strong leadership, sound judgment, and superior decision-making, problem-solving and follow up skills.Proven ability to manage all levels of staffs.
Ability to compile estimates for future projects. Ability to inspect sites.
Maintain a professional and well-groomed appearance.
Must be self-directed, handle a fast-paced, busy, and somewhat stressful environment, and work under pressure and meet deadlines with particular attention to detail.
Excellent guest service skills.Must have the ability to respond and handle difficult or stressful situations diplomatically.
Proficient in MS Word, Excel, PowerPoint, and Outlook.