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dusitD2 Resort & Spa Vung Tau

Front Desk Supervisor

dusitD2 Resort & Spa Vung Tau
Updated: 13/08/2018

Employment Information

Benefits

  • Insurance
  • Travel opportunities
  • Allowances
  • Uniform
  • Incentive bonus
  • Training & Development
  • Salary review
  • Annual Leave

Job Description

Primary Responsibilities:

· Ensure the staff’s knowledge of Hotel features/service, hours of operation, room rates, special packages & promotions.

· Ensure the smooth handling both FIT guests and group check-outs according to standard & procedures.

· Maintain the staff punctually and document the attendance record.

· Maintain all equipment in Front Desk and ensure all supplies are adequate for the operational.

· Complete requisitions to replenish shortage of additional items needed to anticipate the high volume of business.

· Prepare 2 weekly schedules in accordance with the level of business.

· Ensure that staff report to work on time and as scheduled. Record any call or absent employees.

· Routinely inspect grooming and attire of staff and rectify any deficiencies to the standard of the Dusit International.

· Maintain healthy working environment and good relationship within department.

· Pre-assign the room in the computer and follow through on designated requirements.

· Ensure preparation for all expected guest arrival are accomplished, the packages & registration cards.

· Handle guest complaints according to the instant pacification procedures, ensuring guest satisfaction.

· Monitoring the room status, report to Housekeeping of unclean rooms and out of service rooms.

· Check all discrepant rooms and resolve.

· Review status of unfinished assignment and follow up action with oncoming supervisor.

· Monitor cashiering procedures:

· Process adjustments, paid outs, corrections, miscellaneous charges.

· Foreign currency exchange

· Post charges, split charges, transfer charges

· Settle guest account

· Close cashier

· Balance cashier summary

· Complete the remittance envelope

· Ensure the telephone is answered within 3 nights with a proper telephones antiquate.

· Maintain a high standard of personnel appearance & hygiene at all times.

· Monitoring the process of Express check-in/check-out, ensuring the correct procedures are carried out.

· Handle requests for late check-outs according to established hotel procedures.

· Ensure Group Check-in/outs are handled properly according to established hotel procedures.

· Ensure that traces are resolves and documented.

· Monitoring of house bank in Front Office and ensure that all banks are intact.

· Monitoring safely deposit box procedures inventor the keys and check the record.

Job Requirement

·       Minimum education of Bachelor degree in Hotel Management or relevant degree.

·       Minimum of 2 years in Front Office or Guest Service experience in a similar capacity.

·       Familiar with yield management and cost controls

·       Have good English communication skills both in written and spoken

·       Pleasant personality with good communication and interpersonal skills

More Information

  • Job type : Permanent

Company Overview

dusitD2 Resort & Spa Vung Tau

https://www.dusit.com/Company size: 100-499
Dusit International, one of Thailand’s foremost hotel and property development companies, is looking for dynamic hospitality professionals to join the...Detail

Front Desk Supervisor

dusitD2 Resort & Spa Vung Tau

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