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HSBC Vietnam

GTRF Client Services Associate (GCB 7)

HSBC Vietnam
Updated: 16/05/2019

Employment Information

  • Work location: Ho Chi Minh


  • Industry: Banking

    Deadline to apply: 31/05/2019

  • Job level:

Job Description

In this role, you will:

• Be responsible for structuring complex deals across the whole range of Global Trade & Receivables Finance's (GTRF) solutions. Key responsibilities include providing technical expertise to Front-Line Business Development Managers, assisting in the structuring of bespoke open account solutions, and ensuring a high quality customer experience. The role holder will build out a team of structuring specialists in the different regions, to ensure a consistent operating model in support of our front-line BDMs
• Adopt global initiatives and practices within a GTRF Client Services team that enable globally consistent, yet locally competitive, segmented service experience for clients and the clients’ customers
• Deliver globally connected service experience that is aligned with the GTRF Services target operating model
• Support in the development and execution of a high quality client-centric service culture that delivers superior post-sales support
• Ensure strategic alignment with Global and Country imperatives
• Support in driving the consistent implementation and execution of client services global and local best practices
• Develop and maintain strong working relationships with internal and external stakeholders
• Act as a Services champion to ensure that key objectives are prioritised appropriately within WSB
• Establish metrics and ensure effective tracking of HSBC’s competitor offerings and performance in comparison to HSBC
• Ensure positive client experiences through support, trade advice and best practices in relation to GTRF transactions
• Ensure that GTRF Services is responsive to the requirements and expectations of the Global Businesses
• Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
• Apply policies, procedures, practices and standards to their allocated tasks, taking responsibility for their own actions, to ensure the achievement of high levels of quality, effective risk management and regulatory compliance

Job Requirement

To be successful in the role, you should meet the following requirements: 

• 3y+ Experience in Banking with a proven track record of delivery.
• Relevant product knowledge including knowledge of Trade, Guarantees, Open Account and Supply Chain Financing.CITF/ CSDG/CDSG holder is an advantage.
• Experience in transaction structuring for clients
• A desire to find ways to continually improve the solutions delivered to customers
• A flexible and adaptable approach to change and will support others to respond in a similar way
rated ability to drive business growth in a dynamic sales environment with strong business development and sales skills
• Good negotiationg skills, with the ability to influence and collaborate effectively with both internal & external customers.
• Fluent in English (Chinese speaking is an advantage).

More Information

  • Job type : Permanent

Company Overview

HSBC Vietnam
If you are looking for a career that will help you to stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the...Detail

GTRF Client Services Associate (GCB 7)

HSBC Vietnam

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