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HEAD OF INTERNATIONAL SUPPLY CHAIN

First Alliances
Updated: 06/04/2020

Employment Information

Benefits

  • Insurance
  • Travel opportunities
  • Incentive bonus
  • Health checkup
  • Training & Development
  • Salary review

Job Description

Our client is global forwarding company.

• To control of service inadequacies is maintained by establishing and monitoring service indicators and overall performance, and taking necessary action to achieve targeted service standards.

• To manage the daily running of the customer service team in line with customer requirements and at the same time achieve company’s strategic plans• Approach

and set up and appropriate operating work process for the purpose of smooth operation

• To Handling complex problems individually by recognize problem, make a decision and initiate an action

• To have delegation skills in order to make a fast pace of working while maintain monitoring progress and have an adjustment on unforeseen problem.

External Customers: DGF Customers

• Handle customer complaints and enquiries• Develop customer relationships with existing customer

• Generate necessary reports for customers

Internal Customer: Management Team

• Generate necessary reports and information for management team

Internal Customer: All Departments Concerned

• Work together very closely in order to achieve the customer's specifications.

Stakeholder: Vendors and Network

• Vendors: Packing Provider Messenger Service

• Network: Coordinate with oversea office in order to smooth operation.

Export CSSV Operations

• Manages definition and monitoring of closing procedures

• Manage the Export CSSV Department Attending customers’ monthly review meetings

Autonomy

• Approach and set up appropriate operating work process for the purpose of smooth operation

• To handle complex problems individually by recognizing the problem, make a decision and initiate an action

• To have delegation skills in order to make a fast pace of working while maintaining monitoring progress and have an adjustment on unforeseen problem

Job Requirement

• Minimum of 10-12 years experience in ISC management and relevant Customer Service experience. In which, at least 5 years in senior management role

• Deep knowledge of forwarding business or logistics practices and understanding of Products & Services 

Relevant management experience in an Asian country, preferably Vietnam

• Bachelors or Masters degree in relevant topic

• Proven success in a senior management role, with specific experience in selling to major global customers

• Commercial ability, experience and thinking in customer centric x-product solution design

• Capability to innovate and implement new ideas

• Strategic thinking skills

• Strong people and communication skills

• Excellent written, verbal, presentation, negotiation skills

• Fluent in English verbal/written communication

More Information

  • Degree: Bachelor
  • Age: Unlimited
  • Job type : Permanent

Company Overview

First Alliances

Company size: 100-499
Established in 1998, First Alliances is the most well-known as the leading HR consultancy in Viet Nam. We are proud to be the pioneer and constantly...Detail

HEAD OF INTERNATIONAL SUPPLY CHAIN

First Alliances

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First Alliances

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HEAD OF INTERNATIONAL SUPPLY CHAIN

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