Head of Liabilities & Wealth, WPB (GCB5)

HSBC Vietnam
Location

Ho Chi Minh

  • Updated

    20/11/2020

  • Industry

    Banking

  • Job type

    Permanent

  • Salary

    Competitive

  • Experience

    7 - 9 Years

  • Job level

    Manager

  • Deadline to apply

    31/12/2020

Job Description

In this role, you will:

* Impact on the Business / Function

  • Help Business Head in achieving product specific targets
  • Optimize deposit balance to support asset growth
  • Develop the overall acquisition and channel strategy aligning with overall product proposition and target customer segment
  • Formulate and implement Marketing and Business Development strategy for the Business while sustaining and increasing the market share position for the bank.
  • Help formulate and shape new product enhancements and/or third party partnerships through customer insights, competitive analysis, customer research and in-market tests.
  • Ensure all current and future product initiatives are driving the right product economics in terms of revenue and profitability
  • Constantly monitor key performance indicators and effectively use data to identify opportunities for enhancing revenue, controlling cost and strengthening the overall product portfolios.

* Customers / Stakeholders

  • Develop, implement, and manage the end to end channel, process, technology, performance of acquisition channels
  • Understanding sales best practice within different channels, and engaging channel partners to embed successful, customer-centric methods to drive product acquisition in the right way.
  • Understanding the impact of regulatory change and ensuring sales-process compliance on our lending products.
  • Maintain good relations with the third party partners to ensure maximum benefit is gained for both the partner and the Bank.
  • Develop strategic partnerships for acquisition
  • Taking a leadership role with key stakeholders across the business, including Channels, Marketing, and Finance, to ensure we deliver all of the above as efficiently as possible.
  • Develop seamless relationships with all key stakeholders (Sales, GM, Legal & Compliance, IT & Operations, Marketing, and Customer Experience) in order to ensure smooth running of the business. Ensure maximum participation through feedback from all levels in order to cultivate spirit of product ownership.

* Leadership & Teamwork

  • Support Business Head to develop competitive and profitable products with respect to customer voice and customer experience.
  • Personally and through others, holding and developing product expertise to ensure adequate training is provided at all customer touch points. Ensures staff is properly trained, provided with appropriate resources and motivated to adhere to risk management principles
  • Inspire professionalism and responsibility through guidance and leading by example

* Operational Effectiveness & Control

  • Streamline and improve end to end application process
  • Reduce standard unit cost of processing or servicing each account
  • Ensure that product procedures and features comply with regional guidelines & local regulations.
  • Enhance product procedure to ensure quality customer experience
  • Complete tasks and fulfill responsibilities as outlined in CDD LoBP, AML Policy; Sanctions Policy and always stay vigilant to identify and report warning signs to detect, deter and protect customers and the bank from fraud and financial crimes.
  • Coordinate with related stakeholders and ensure all changes being made to AML & Sanctions and other LoBPs are accurately reflected in in-country documents and these LoBPs are approved/signed off and communicated to frontline for implementation

Job Requirement

To be successful in the role, you should meet the following requirements:  

  • Degree in Business or Finance, post graduate qualifications are an advantage
  • 7-9 years’ experience within banking or financial industry
  • Experience in managing deposits portfolio
  • Experience with running the P&L of a product line
  • Proven track record in managing and driving the growth of retail banking products
  • Ability to work in a team-oriented environment and effectively influence and communicate across various business lines at different levels within the organization.
  • Knowledge of the organization and its products, processes and pertinent regulations affecting their delivery.
  • Strong ability to credibly interact with senior management

More Information

  • Age: Unlimited

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