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HSBC Vietnam

Head of Operational Management (GCB 4)

HSBC Vietnam
Updated: 16/08/2019

Employment Information

  • Work location: Ho Chi Minh


  • Industry: Banking

    Deadline to apply: 22/08/2019

  • Job level:

Job Description

Impact on the Business/Function

• Provide strategic management and administrative support to the Country COO

• Deliver Change Execution – manage business or team change, either internally or externally driven, effectively and efficiently, with appropriate stakeholder communication, to ensure the Country COO delivers its required services.

• Communication – develop and manage communication plans both within and outside of the Function’s (and Country HOST) to ensure internal and external teams have a strong understanding of the Function’s purpose, strategy, deliverables and value.

• Financial Management – provide robust financial planning, management, tracking and reporting of the Function’s budget, engaging and working with Country Finance. In addition, this activity directly supports Country bank-wide cost reduction programmes.

• Governance & Documentation – ensure appropriate governance is developed, implemented and managed along with robust documentation and supporting management controls.

• Organisational Design – maintain and continually challenge the organisational design with the HR team to ensure it is as simple, effective and efficient as possible.

• People – support development of policy and process, in line with Global/Region/Country HR, ensuring our people are engaged, well managed and supported.

• Strategy Execution – develop and implement approaches for Country COO ensuring strong stakeholder understanding of the purpose and value of the HSBC strategy.

Customers / Stakeholders

• The role operates across all levels of management and drives implementation and execution of the Operational Management framework across geographical area. Stakeholder management is therefore multi-faceted across Businesses and Functions.

Leadership & Teamwork

• Leads by example, demonstrating core behaviors and values including teamwork, focus, drive and determination.

• Acts in a manner that transparently promotes the organizations values and delivers in an aligned manner.

• Cultivates an environment that supports diversity and reflects the HSBC brand.

• Leading by example, ensures effective and open communication across the Operational Management Community.

• Contributes to the implementation of the Country COO people strategy

• Provide a professional representation of HOST COO Office across the Country.

• Influences greater team communication and collaboratio

Operational Effectiveness & Control:

• Ensure appropriate governance is implemented along with robust documentation and supporting management controls.

• Provide documentation support for the governance meetings chaired by the Country CO

Job Requirement

The role holder will have knowledge, skills and experience in the following areas:

• Strong financial analytical background and proven ability in financial/analytical reasoning, including being able to contextualize financial data into business activities and conclusions

• Demonstrated business knowledge, such as experience of managing a global P&L unit is preferred.

• Strong interpersonal skills, coupled with the ability to succeed within a matrix management structure and build and maintain regional team relationships;

• Ability to authentically engage with team, colleagues and business partners to deliver at pace.

• Strong knowledge of the external environment – regulatory, political, competitors etc.

• High level of personal drive and motivation to ensure delivery of a broad range of outputs simultaneously across HSBC

• Ability and comfort to work across cultures

• Proven experience of positive, challenging interactions with senior stakeholders that results in successful delivery

• Proven ability to articulate complex issues concisely and in simple language to support problem analysis

• Excellent relationship management, collaboration and influencing skills

• Outstanding interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels across the Group

• Practical experience of major business transformation activities is preferred but not essential

• Strong understanding of HSBC structures, processes and objectives across the Group (if recruiting internally)

• Strong knowledge of HOST or similar functions in other organizations – functionally, operationally and financially

Qualifications / Experience

• Educated to graduate degree level in business management related field or associated relevant business experience

• Extensive experience in banking/ financial services, preferably in a global organization

• Proven experience in financial budgeting, strategic planning, communication, and people management processes

• Proven project management experience with an ability to influence senior stakeholders

• Previous background of working in a matrix organization structure; ability to persuade individuals at different levels

• Excellent verbal and written communications skills required in English; other language abilities are advantageous

More Information

  • Job type : Permanent

Company Overview

HSBC Vietnam
If you are looking for a career that will help you to stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the...Detail

Head of Operational Management (GCB 4)

HSBC Vietnam

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