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Established in 1998, First Alliances is the most well-known as the leading HR consultancy in Viet Nam. We are proud to be the pioneer and constantly contributing to upgrade the... Detail


  • Insurance
  • Travel opportunities
  • Incentive bonus
  • Health checkup
  • Training & Development
  • Salary review

Job Description

Partner operations (Transport/Delivery Operation):
▪ Constantly maintain an over-supplying effort by keeping a healthy pipeline of leads, by efficiently scheduling and training and effectively retaining partners on the platform
▪ Leverage data and insights to identify opportunities to improve the speed, quality, efficiency, effectiveness and customer experience of those processes
• Community management: actively moderate (bring people together), leverage, provide incentives and lead the partner community to shape the best service quality to users and the best worth for partners
• Partner operations standards: identify, build and implement standard operating procedures (SOPs) and policies to support the activity and solve or prevent issues from occurring
• Performance: regularly track the efficiency of the team and the service quality provided to the network, and deploy corrective/improvement actions

Job Requirement

At least 5 years of experience in operations management in similar logistics fields or on-demand; especially exp in E-commerce/Express industry.
• At least 2 years of leadership experience, managing a team or a community
• Strong sense of prioritization, and structured mindset to cover multiple things at the same time, without compromising on quality
• Strong integrity to make the best decisions for the company in every situation and stand firm without compromising
• Data-driven to identify leverages and make the best decisions for the business in every situation 

More Information

  • Experience: 5 - 10 Years
Employment Information

Head Of Partner Operation (E-Commerce/Express Company)

First Alliances

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