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Công ty Cổ Phần TIKI

Head of Platform Operations

Công ty Cổ Phần TIKI
Updated: 18/07/2019

Employment Information

Benefits

  • Laptop
  • Insurance
  • Travel opportunities
  • Allowances
  • Uniform
  • Incentive bonus
  • Health checkup
  • Training & Development
  • Salary review
  • Business Expense
  • Seniority Allowance
  • Annual Leave
  • Sport Club

Job Description

Tiki is seeking an aggressive, results-oriented leader to lead the platform operations reporting to Director of Marketplace - The core part to ensure our vision of most trusted shopping platform. In addition to defining, developing, and driving the road-map to improve operations effectiveness and efficiency, you will be responsible for customers and sellers trust which play a critical role in our business success. As part of this role, you will work with peer category leaders, supply chain teams, and product managers in charge of process, policy, product to improve consumer experience, sellers experience.

Key Responsibilities

  • Decide seller scoring and policy to managing overall sellers operational
  • performance to ensure customer experience when shopping on Tiki.
  • Overviewing customer/seller experiences and analyzing seller ratings, customer
  • and seller NPS, content rules and operation efficiencies.
  • Working on Key projects with Supply Chain Team to improve Tiki logistics service
  • provided for sellers and improve service to customers.
  • Driving strategic initiative to improve Tiki Sellers quality, performance and ratings.
  • Defining, enforcing and optimizing platform processes and policies to operate at
  • the highest level of efficiency and effectiveness.
  • Monitoring and reviewing the success of implementations on a continuous basis.
  • On-request tasks from managers. Decide seller scoring and policy to managing overall sellers operational
  • performance to ensure customer experience when shopping on Tiki.
  • Overviewing customer/seller experiences and analyzing seller ratings, customer
  • and seller NPS, content rules and operation efficiencies.
  • Working on Key projects with Supply Chain Team to improve Tiki logistics service
  • provided for sellers and improve service to customers.
  • Driving strategic initiative to improve Tiki Sellers quality, performance and ratings.
  • Defining, enforcing and optimizing platform processes and policies to operate at
  • the highest level of efficiency and effectiveness.
  • Monitoring and reviewing the success of implementations on a continuous basis.
  • On-request tasks from managers.

Job Requirement

  • Enthusiasm for e-commerce and platform operations and its opportunities
  • University graduate with relevant bachelor/Master degree (Operations
  • Background)
  • Preferably 5-8+ year of proven career track in Platform Operations and Supply
  • Chain Management, consulting, e-commerce.
  • Data driven leadership
  • Outstanding communication and interpersonal skills. Superior verbal and written
  • communications.
  • Proven ability to manage multiple, competing priorities simultaneously.
  • High attention to detail including precise and effective customer communications
  • Demonstrated results

More Information

  • Job type : Permanent

Company Overview

Công ty Cổ Phần TIKI

https://tuyendung.tiki.vnCompany size: 500 - 1000
Thành lập năm 2010, Tiki.vn (viết tắt của Tìm kiếm & Tiết kiệm) hiện là trang mua sắm trực tuyến đáng tin cậy nhất trong lĩnh vực thương mai điện tử...Detail
Job tags / Skills:TikiMarketplace

Head of Platform Operations

Công ty Cổ Phần TIKI

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