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Head of UI/UX Design

VI (Vietnam Investments) Group
Updated: 10/11/2019

Employment Information


  • Insurance
  • Incentive bonus
  • Health checkup
  • Training & Development
  • Salary review
  • Annual Leave

Job Description

Vietnam Investments Group is seeking a potential candidate for Head of UI/UX Design, working for VIG's project - a next-generation marketing and payment platform that connects market-leading brands with consumers through a simple-to-use, fully integrated and data-driven coalition loyalty program. The detail job descriptions are as below:

Role Overview

  • As the Head of UI/UX Design, you would lead, direct and manage user experience design initiatives for web and mobile platforms of our Loyalty & Payments JV. You would:
  • Manage a team of UX Designers, User Experience and consumer researchers
  • Work closely with the Digital Product Managers, UI engineers, and other relevant stakeholders in order to oversee the prioritization of the Digital Product Roadmap and achieve the KPIs/ goals from the Loyalty & Payments JV
  • Build world-class engagement experiences for both customers and merchants, across a range of digital platforms
  • Continuously validate and enhance these experiences to make them more user-centric
  • Constantly drive a user-centric research process that seeks to understand unmet needs, and how to improve the user experience of our digital platforms

Job Accountabilities

UX, Design & Engagement

  • Responsible for user experience and engagement for the JV platforms
  • Ensure effective and consistent user experience, engagement and design language across the JV platforms
  • Maintain design guidelines and references for the platforms and ensure appropriate governance measures are in place to ensure seamless working with our technology partners

UX Practice & Governance

  • Responsible for user experience design including approach, framework processes, tools and techniques
  • Responsible for ensuring design thinking approaches are embedded and used appropriately throughout the JV
  • Work with IT and other stakeholders to establish and monitor an effective process for user experience design and production

Engagement Product Delivery

  • Responsible for user experience design of our core engagement platforms projects
  • Contribute to the ideation, prioritization, road-mapping, design, and implementation of new features together with the engagement of Product Owners
  • Overall management of UX team and outsourced UX and research agencies
  • Define UX delivery approach, processes, and methodology
  • Keep across and actively research digital and user experience trends, identify opportunities & challenges and share with stakeholders
  • Contribute to the development of prototypes and proof-of-concepts

Team Management & Executive

  • Lead, manage, mentor and develop the UI/UX design team
  • Foster a collaborative, high-performance, friendly and passionate team environment
  • Ensure the retention of critical IP within the JV
  • Actively contribute to and support the JV Executives in achieving its vision

Job Requirement

Bachelor's & Master’s Degrees in relevant fields


  • Minimum +10 years of experience in digital user or customer experience design or similar roles on consumer-facing web and mobile products preferably in a large corporate or financial services environment.
  • Strategic mindset with the ability to execute tactically according to a well-defined plan
  • Exceptional design leadership, management, communication, and collaboration skills
  • Excellent verbal, written, and presentation skills. In particular, a demonstrated ability to effectively communicate issues and solutions to multiple organizational levels, including Senior Management
  • Strong collaboration and teamwork skills with demonstrated ability to gain trust, secure buy-in and influence change at all levels
  • Strong understanding of design and consumer research techniques
  • Experience in managing external agencies, partners and other 3rd parties
  • Knowledge of Digital Marketing techniques
  • Knowledge of front end web technologies, mobile technologies, and trends within loyalty and payments

More Information

  • Age: Unlimited
  • Job type : Permanent

Company Overview

VI (Vietnam Investments) Group

www.vigroup.comCompany size: 20-30
Founded in 2006, VIG is a private equity management firm headquartered in Ho Chi Minh City, Vietnam, with total assets of $250M under management. VIG...Detail

Head of UI/UX Design

VI (Vietnam Investments) Group

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VI (Vietnam Investments) Group

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Head of UI/UX Design