3PL Key Account Manager is responsible for managing 3PL performance and driving improvement solutions with 3PLs
Reporting Line: 3PL Strategy and Relationship Manager
- Working closely with 3PL in order to monitor performance according to SLA
- Driving improvement initiatives with 3PL by collaborating with various departments internally and externally
- Perform 3PLs assessment in order to give recommendation for improvements via weekly, monthly review meeting.
- Maintain and keep upgrading contract framework with 3PL
- Participate in 3PLs selection and onboarding procedures
- Willing to support other tasks if needed
- Bachelor's degree
- Experience with performance management, reporting
- Strong interpersonal, working with various stakeholders and communication skill.
- Ability to multi-task and make the customer the priority.
- Problem Solving
- Critical Thinking
- Process Improvement
- Strong analytics skill and understand insights from numbers
- Speaking, writing, and listening skills
- Critical thinking, problem solving, and reasoning abilities
- Management skills
- Customer service skills
- Familiar with different reporting tools
Mindset & Behaviors
- Work Well Under Pressure