[HO]Policy Services Staff (Hanoi, Ho Chi Minh)

Công Ty TNHH Bảo Hiểm Nhân Thọ Aviva Việt Nam


  • Laptop
  • Insurance
  • Travel
  • Allowances
  • Uniform
  • Incentive bonus
  • Healthcare
  • Training Scheme
  • Salary review
  • Business Expense
  • Seniority Allowance
  • Annual Leave
  • Sport Club

Job Description

Policy Services Staff will in charge of processing all transaction type of customer requests (Alterration part) or applying premium that collected from non-cash method into Life Asia (Premium Control part); leader/manage team members.

What we expect you to deliver:

  • Check validity of customer alteration or/and reinstatement requests and process on the procedure (Alteration part)/ Handle all bank statement transations from all bank accounts (Premium Control part).
  • Payment client benefit: Loan, Partial withdrawal, Surrender, Maturity…(Alteration part)/Refund money that not yet apply into Life Asia (Premium Control part).
  • Support to other departments for complaint cases, special approvement…
  • Statistic and propose solution for special cases.
  • Review and enhance workflow/processes to maximize operational effectiveness.
  • Suggest solutions to improve the process.
  • Advise, guide, coaching for team member.
  • Build premium collection report for statistic, repoting (Premium Control part).

What we're happy to offer:

  • We provide VBI healthcare insurance for you, your spouse and kids.
  • We promote work life balance by offering you flexible working time, work from home 1day/month, 15-17 days of annual leaves, 1 days of birthday leave, 2 days of study leave, maternity leave with financial support and 10 days of paternity leave, 13th month salary, provide Laptop to work...
  • We develop potential in you by sponsoring you both internal and external training courses.

Job Requirement

How we describe a good-fit candidate:

  • ​​Having the experience of policy owner service/customer services activities is a must.
  • Having the experience in Core Life Asia system is an added advantage.
  • Good computer skills and proficient in MS–Office.
  • Having the experience in Core life UAT system testing is an added advantage
  • Positive work attitude;
  • Good team player and co-operative;
  • Ability to identify, analyse, organise and solve issues and reported problems in a timely and effective manner; 
  • Strong orientation towards customer service with pragmatic business and efficiency mindset, attention to detail;
  • Strong interpersonal and persuasive skills;
  • Service innovation and service quality improvement initiatives;

About Education

  • University graduate (Sector priorities: Finance, Insurance and Banking, Economics, Business Administration);
  • LOMA certificate is preferred

More Information

  • Degree: Bachelor
  • Job type : Permanent
  • Age: Unlimited
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Employment Information

  • Work location
  • Job level
    Experienced (Non - Manager)
  • Salary
  • Deadline to apply
  • Industry
  • Experience
    2 - 3 Years

Company Overview

Công Ty TNHH Bảo Hiểm Nhân Thọ Aviva Việt Nam
Công Ty TNHH Bảo Hiểm Nhân Thọ Aviva Việt Nam


Nguyễn Duy Khương

300 staffs


Aviva là tập đoàn bảo hiểm đến từ vương quốc Anh với hơn 320 năm kinh nghiệm hoạt động trong lĩnh vực bảo hiểm trên 14 thị trường tại Châu Âu, Châu Á và Bắc Mỹ. Aviva chuyên cung cấp các sản phẩm bảo hiểm nhân thọ, phi nhân thọ, chăm sóc sức khỏe, bảo vệ tài sản và hiện đang phục vụ hơn 33 triệu khách hàng trên toàn thế giới. Tại Việt Nam, Aviva hợp tác chiến lược với ngân hàng VietinBank... View more