1) Leadership - Setting goals for the work group, developing organizational capability, and modeling how we work together:
Identifies and communicates key responsibilities and practices to ensure the immediate team of direct reports promotes a successful attitude, confidence in leadership, and teamwork to achieve business results.
Supports the implementation of Company programs, procedures, methods and practices to promote Starbucks key messages and achieve a competitive advantage.
2) Planning and Execution - Developing strategic and operational plans for the work group, managing execution, and measuring results:
Directs and continuously improves store operations within the region to meet company objectives for operational excellence. Identifies, plans and executes areas for improvement to ensure consistent legendary service to customers.
Plans and executes strategies to increase sales while controlling operational costs within the assigned region. Identifies trends and forecasts store budgets.
Prepares, communicates and educates client groups and team on changes in policies and practices within the organization.
3) Business Requirements - Providing functional expertise and executing functional responsibilities:
Collaborates with regional distributive services and functional teams to support store operations and to execute regional and zone initiatives.
Participates in cross-functional teams to enhance the service experience for Starbucks customers and increase profitability, including identifying, planning, and executing opportunities for growth and expansion within region.
4) Partner Development & Team Building - Providing partners with coaching, feedback, and developmental opportunities and building effective teams:
Conducts and ensures the completion of performance reviews.
Participates in succession planning activities to support regional and zone growth.
Provides coaching, direction and leadership support to team members in order to achieve partner, business and customer results.
Strong retail experience in F&B field preferably
From 2 years experience with the same position
Employees Supervision experience with a group of 20 people
Fluent English speaking and writing skills
Ability to manage store operations independently
Ability to manage multiple situations simultaneously
Ability to manage resources to ensure that established service levels are achieved at all times
Knowledge of customer service techniques and best practices.