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Công Ty TNHH TransCosmos Việt Nam
Updated: 20/02/2020

Employment Information


  • Laptop
  • Insurance
  • Travel opportunities
  • Allowances
  • Incentive bonus
  • Health checkup
  • Training & Development
  • Salary review
  • Business Expense
  • Seniority Allowance
  • Annual Leave

Job Description

Trả lời giải đáp thắc mắc của khách hàng qua tổng đài. Liên hệ các bộ phận liên quan để giải quyết khiếu nại, xử lý các vấn đề liên quan đến việc đặt, hủy, đổi, chuyển vé máy bay, hành lý cho khách hàng.


• Resolve customer cases related to flight ticketing, including but not limited to rescheduling, corrections, changes, check-in problem.

• Issue tickets to customers via booking system.

• Escalate support cases as per company’s criteria.

• Manage airline health and CAPTCHA viewer.

• Achieve daily performance targets defined by the supervisor

• Ensure all cases are solved within required timeframe following company’s SOPs.

Job Requirement

  • 20 – 30 years old

    • Fluent in English both written and spoken.Preferably with TOEFL score 500 or above (TOEIC 650) or other certificate as same level.

    • Computer literate, familiar with online purchasing, social media, or mobile apps is a plus. Minimum typing skill: 50 words per minute

    • Good communication skills and problem solving skills

    • Certified for Abacus, Galileo, and/or Amadeus systems by either IATA , Airlines or GDS, a strong plus

    • Experience with GDS ticketing systems

More Information

  • Degree: Intermediate
  • Age: 18 - 30
  • Job type : Permanent

Company Overview

Công Ty TNHH TransCosmos Việt Nam

Company size: 100-499
The measure of our client companies’ satisfaction is the measure of value in our company’s existence. We truly aspire to offer client oriented outsourcing...Detail

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Công Ty TNHH TransCosmos Việt Nam

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