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IT Deskside Support Specialist

Avery Dennison RIS Vietnam Co., Ltd
Updated: 23/06/2019

Employment Information

Benefits

  • Laptop
  • Insurance
  • Travel opportunities
  • Allowances
  • Employee Shuttle Service
  • International Travel Opportunity
  • Uniform
  • Health checkup
  • Training & Development
  • Salary review
  • Business Expense
  • Annual Leave
  • Sport Club

Job Description

  • Manage and support endpoint devices (Laptop, desktop, mobile devices, printers, thin clients) throughout their lifecycle. Including provisioning, refresh, asset management and decommission

  • Adhere and promote IT policies and standards

  • Provide ‘smart-hand’ support at the site including on-call (per rotation schedule)

  • Follow ITIL (Information Technology Infrastructure Library) processes such as change, incident and problem management

  • Comply to and execute SOX controls

  • ​Take ownership of reported issues and seeing issue tickets through to resolution

  • Research, diagnose, troubleshoot and identify solutions to resolve issues

  • Provide prompt and accurate feedback to customers

  • Be a technical advisor to management and end users to insure they have the proper IT equipment to be successful

  • Maintain accurate IT equipment, software and license inventory in Asset Management Tool

  • Install, upgrade and replace selected software and hardware products according to Avery Dennison standards

  • Work closely with service vendors, other Avery Dennison IT teams, and personnel to ensure continuity of service

  • Assist in implementing best practices and Avery Dennison IT standards that will more effectively utilize IT resources

  • Deliver training on Avery Dennison’s software and computer systems; this can include group presentations, one-on-one training, and onboarding

Job Requirement

  • At least college's degree in IT, Computer Science, engineering or related discipline
  • Must have MCSA certificate or completed MCSA course
  • Have CCNA  certificate is advanced
  • 1 - 3 years experience
  • Fresh graduate is also welcome
  • Good in English, both written and spoken (equivalent TOEIC 600)
  • Ability to work independently and in a team under high pressure.

More Information

  • Job type : Permanent

Company Overview

Avery Dennison RIS Vietnam Co., Ltd

www.averydennison.comCompany size: 2000
Avery Dennison (NYSE: AVY) is a global materials science and manufacturing company specializing in the design and manufacture of a wide variety of labeling...Detail

IT Deskside Support Specialist

Avery Dennison RIS Vietnam Co., Ltd

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