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IT Helpdesk Specialist

American Academy English Language Center JS Company (AMA)
Updated: 21/06/2018

Employment Information

Benefits

  • Insurance
  • Travel opportunities
  • Incentive bonus
  • Training & Development
  • Salary review
  • Annual Leave

Job Description

  • Provide helpdesk support and resolve problems to the end user’s satisfaction
  • Monitor and respond quickly and effectively to requests received through the IT helpdesk
  • Modify configurations, utilities, software default settings, etc. for the local workstation
  • Utilize and maintain the helpdesk tracking software
  • Document internal procedures
  • Assist with on-boarding of new users
  • Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
  • Install, test and configure new workstations, peripheral equipment and software
  • Maintain inventory of all equipment, software and software licenses
  • Report issues to the IT Manager
  • Manage PC setup and deployment for new employees using standard hardware, images and software
  • Assign users and computers to proper groups in Active Directory
  • Perform timely workstation hardware and software upgrades as required

Job Requirement

  • University/College Graduate or equivalent, preferably in IT or relating technical areas.
  • At least 02 years’ experiences in relevant technical experience skills
  • Troubleshooting and problems solving skills
  • Strong teamwork skill
  • Ability to self-train on new technologies
  • Basic reading, writing in English

More Information

  • Degree: College
  • Age: Unlimited
  • Job type : Permanent

Company Overview

American Academy English Language Center JS Company (AMA)

www.ama.edu.vn
VỀ AMA Hướng đến trở thành hệ thống trung tâm Anh ngữ hàng đầu Việt Nam với chất lượng giáo dục, đào tạo chuẩn Quốc tế và là trung tâm có quyền tổ chức...Detail

IT Helpdesk Specialist

American Academy English Language Center JS Company (AMA)

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