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Big C Việt Nam

IT Infrastructure Head

Big C Việt Nam
Updated: 21/08/2019

Employment Information


  • Laptop
  • Insurance
  • Travel opportunities
  • Allowances
  • Incentive bonus
  • Health checkup
  • Training & Development
  • Salary review
  • Business Expense
  • Annual Leave

Job Description


This position is the senior technical leader responsible information technology infrastructure across the organization. This position reports directly to the IT Director.

The position is responsible for managing an IT Infrastructure team with enterprise wide impact - consisting of Network Administration, Server/Storage Administration, Database, IT Hardware whose primary function is to define, implement and maintain Service Management governance, methodologies, standards, processes and procedures that can be applied across the IT organization.


Specific Duties and Responsibilities:

Possesses strategy vision and capacity to build long-term developing infrastructural projects adhere to Company business growth.

Achieve maximum efficiency and creating minimum risk to business operations at appropriate cost.

Accountability for effective infrastructure including the data center; all telephony and network connectivity for corporate offices, satellite offices; all system services, including servers, network, storage, database

Oversee Managed Service Provider (MSP) execution of IT network

Partner with vendors for best quality and cost efficiency in a cloud environment or outsourcing arrangement.

Define acceptable standards of operation and service level agreements; tracking, monitoring and reporting on compliance with those standards; achieving and maintaining maximum operational efficiency

Execute infrastructure projects and manage resources to complete on time and on budget

Management and development of IT Infrastructure staff and their teams

Evaluate industry best practices, trends, emerging technologies to utilize and apply in timely manners.

Management of IT Security to develop the IT Infrastructure in secure manners including protection, detection, responsive, and corrective of IT environment from any Cyber Threats.

Develop and document standards, policies, procedures, services plans and key performance metrics that support the continual improvement of IT Services

Define the strategic architecture of the IT infrastructure along with its integration and support of business function and establishing a roadmap to delivery through a multi-year investment plan

Management of Server, Storage & Perimeter devices, Network and Telecommunications Infrastructure, and Cloud services, including planning, acquisition, design, management, monitoring and maintenance of voice, data, and video equipment.

Communicate complex technology and project information to various audience levels including senior management, development team members and the users

Collaborate with team to develop estimates of project implementation to include planning, scheduling and evaluation of cost, capabilities, and time factors

Coordinate the management of VoIP enterprise phone system, including system configuration, call routing, SIP and TDM trucking, call center environment, and voicemail.

Coordinate the management of all aspects of local area network and MPLS based wide area network, including security systems, switches, routers, VPN, firewall, monitoring and reporting systems, etc.

Other activities according to job requirements and assigned by superiors

Job Requirement

Functional knowledge & experience:

Good track record of successfully supporting all areas of IT Infrastructure in medium-large size IT organizations.

A deep understanding of the interdependent relationship between applications and infrastructure and the criticality of a strong connection between the respective teams.

Functional skill:

Capable of communicating complex security, technical topics to a wide variety of audiences. Ability to influence key stakeholders and senior management

Managerial skill:

Financial management skills in budgeting, forecasting, and cost control.

Experience with managing internal IT Team, Head-quarter IT team, and outsourcing partners

Ability to manage, coach, train and motivate staff;

Education: Bachelor’s or Master’s Degree in Information Technology, Computer Science, Network Communications or other related field.

Experience: Ten years of demonstrable IT Infrastructure experience, including 5+ years in an IT Infrastructure leadership role  and  2+ years of experience in Retail ; Equivalent work experience will also be considered..

Language:  Fluency in writing and speaking English

Office skills MS Office, Windows

Attitude: Persuasive, professional communication, good relationships with IT Service providers

More Information

  • Job type : Permanent

Company Overview

Big C Việt Nam

www.bigc.vnCompany size: 9000
Established in Vietnam in July 2011, Central Group Vietnam is a member of Central Group, one of the leading retailers in the region. With our sustainable...Detail

IT Infrastructure Head

Big C Việt Nam

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