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Ngân Hàng TMCP Việt Nam Thịnh Vượng - VPBANK

IT Service Officer

Ngân Hàng TMCP Việt Nam Thịnh Vượng - VPBANK
Updated: 16/06/2018

Employment Information

Benefits

  • Insurance
  • Incentive bonus
  • Training & Development
  • Annual Leave

Job Description

- To support VIP by all means to make them happy.

- To support office software and hardware packages (incl. mobile devices in the platform being used by VIP).

- Provide IT support of using terminal equipment to VIP user.

- Managing WAN, LAN infrastructure at office, branch Hub, building, area center .

- Managing SLA for list of services which support terminal equipment.

- Managing customer's satisfaction with IT services provided.

- Managing impact diminishment of IT incident which affect to VIP user in areas.

- Managing list of quality analysis about LAN, WAN infrastructure at office, branch Hub, building and quality of terminal equipment.

- Managing IT device of users at offices area.

- Managing quality of outsource IT support service.

- Organizing, assigning outsource human in a reasonable way to attain formulated plans.

- Supervising, assessing work effectiveness of outsource IT support member.

- Organizing studying according to department major.

- Planning, participating to traning and developing skill, transfer, checking task for technical support team.

Job Requirement

- Education: Bachelor of Information Technology.

- Having at least 3- years experience of managing customer service support, experience of supporting VIP customer is a plus.

- Knowledge of IT, LAN, WAN infrastructure, domain and terminal equipment.
Professional knowledge of IT office equipments (incl. mobile devices).

- Fluent English communication  (Listening, Speaking, Reading, Writing).

- Good customer service skill.

- Good skills of communication and relationship.

- Psycologycal endurance and good communication skill with chief-level people.

- Good appearance and appropriate dress code style.

More Information

  • Job type : Permanent

Company Overview

Ngân Hàng TMCP Việt Nam Thịnh Vượng - VPBANK

https://tuyendung.vpbank.com.vn/Company size: Trên 10.000
Thành lập năm 1993, Ngân hàng TMCP Việt Nam Thịnh Vượng (VPBank) là một trong những Ngân hàng TMCP hàng đầu tại Việt Nam với hơn 200 điểm giao dịch trên...Detail

IT Service Officer

Ngân Hàng TMCP Việt Nam Thịnh Vượng - VPBANK

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